Lobby Ambassador Intern

What youll do

We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams you will act as a key point of contact in the lobby delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.

You will:

• Welcome guests warmly upon arrival and departure creating a positive and lasting first impression.
• Maintain a visible and engaging presence in the lobby acting as a brand ambassador.
• Support valet operations when needed including assisting guests with luggage handling room escorting and providing in-room orientation when required.
• Provide accurate information about hotel facilities services events and local attractions.
• Anticipate guest needs and personalize their experience by recognizing preferences and requests.
• Handle guest inquiries requests and complaints with professionalism and empathy ensuring timely resolution.
• Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
• Monitor public areas to ensure cleanliness organization and guest comfort at all times.
• Stay informed about daily events hotel activities and local recommendations.
• Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests.
• Proactively engage with guests to enhance their overall experience and promote hotel services.

Qualifications :

What we are looking for...

• Youre studying a bachelors or masters degree in hospitality or a related field.
• You have the possibility to sign an agreement with your school for a period of preferably 6 months.
• You have proficient knowledge of computer systems such as Microsoft Word Excel & Outlook.
• Ability to multitask work in a fast-paced environment and maintain high-level attention to detail.
• Excellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable.
• Proactive positive energetic empathetic team player with a passion for hospitality.
• Previous customer service experience or interest in upscale/luxury hotels is a plus.
• You make people feel good your team guests and colleagues alike and make a positive impact.
• You understand and embrace SLS brand values learn quickly and adapt to our unique culture.
• You are humble open to ideas leave your ego at the door and help get things done.
• Youre up for doing things differently trying (almost) everything once and joining a team that works hard supports each other and has fun.

Additional Information :

Whats in it for you...

• The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor formed in 2021. 

Remote Work :

No

Employment Type :

Full-time