IKEA Tampines IKEA Food Team Leader (Swedish Food Market & Bistro)

About the job

You will support the Swedish Food Market & Bistro Manager in delivering a great customer experience and ensuring smooth operations. This includes providing quality affordable food in a welcoming environment leading daily operations during shifts and spending most of your time on the floor supporting customers and co-workers. You are responsible for maintaining high standards and keeping customers at the heart of everything you do.

Your assignment

• You support the Swedish Food Market & Bistro Manager in delivering an efficient and cost-effective operation while ensuring a great customer experience
• You have an overview of the store business plan and IKEA Food action plans and support their implementation with the team
• You lead daily operations during shifts ensuring smooth service and maintaining high standards in food quality presentation and cleanliness
• You train and coach co-workers to deliver service excellence ensuring compliance with cash handling food hygiene and safety standards
• You handle customer feedback resolve concerns and take corrective actions to improve the overall experience
• You support cost control through stock management materials planning and preparation of reports for forecasting and inventory
• You plan work schedules and supervise co-workers to ensure efficient operations and team development
• You spend most of your time on the floor supporting customers and co-workers including operational tasks such as cashiering replenishment and handling enquiries and complaints

Your profile

• Minimum 3 years of supervisory experience in a fast-paced high-volume F&B environment
• Strong decision-making problem-solving skills and business acumen
• Customer-focused with strong communication and interpersonal skills
• Able to multitask and remain calm under pressure
• Capable of working independently with strong leadership abilities
• Demonstrates IKEA values including teamwork and care for people and the planet
• Proficient in computer skills including reporting and PowerPoint
• You can commit to working on AM/PM shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time