HK Application Support Engineer (Project Production Lead)

For this position we are looking for an Application Support (Project Manager / Production Lead) to assist one of our key clients a leading global investment bank.

This is an application production support role with focus on major project management across multiple business lines. The role requires the candidate to contribute to key projects based on the core production management work streams such as projects across business lines stability programs like Automation & Self-service and Application Resilience. You will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives. This provides opportunities to build cross-organizational relationships by leading projects on behalf of the team.

As part of the application production team the candidate will also be required to contribute to daily production support tasks such as issue investigation and incident management.

Responsibilities:

Project management and coordination

• Act as aProject Manager forassigned the projectswithin GM ensuring timely delivery and stakeholder alignment
• Drive the projects and coordinate across business lines and stakeholders from IT business compliance etc.
• Create and maintain run-book documentation and procedures for identified scenarios ensuring clear guidance for all operational activities.

Front-Office Trading Support

• Serve as the primary contact for electronic execution teams (front-office and middle-office).
• Provide day-to-day assistance and respond to business queries on order behavior and technical issues.

System Health Monitoring & Readiness

• Perform daily start-of-day (SOD) health checks weekend and holiday readiness checks.
• Use the main monitoring tool continually improve its effectiveness and conduct feasibility/impact studies for new solutions.

Incident & Problem Management

• Manage incidents from external (exchange) problems to internal application bugs handling communication coordination and resolution.
• Conduct exposure/reconciliation post-incident reviews and ensure permanent fixes (problem management).

Vendor Coordination & Release Governance

• Liaise with software vendors act as gatekeeper for production changes and oversee release management.
• Schedule communicate and execute binary/configuration deployments after market close or on weekends.

Operational Excellence & Automation

• Drive a stable operating environment through daily tasks incident/problem handling and onboarding of new applications/services.
• Lead stability initiatives operational-excellence projects and automate repetitive tasks.

Global Coverage & Collaboration

• Participate in shift work weekend activities and bank-holiday coverage on a rotating follow-the-sun model.
• Work with global counterparts to ensure a unified approach to issues and participate in market rehearsals disaster-recovery drills and DR exercises.

Qualifications :

Requirements:

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills and excellent problem solving abilities
• Good prioritization skills with the ability to work in a fast-paced environment
• Strong team player with the ability to work independently with minimal supervision.
• Working knowledge in UNIX and Linux operating systems
• Proficient in SQL and Shell scripting
• Experience with managing platforms in Linux and Windows environment
• Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
• Experienced with monitoring and deployment tools
• Prior experience in managing key business and technology stakeholders would be a plus

Experience:

• University qualification with IT Major
• Mandarin proficiency would be a plus
• 3-8 years working experience in financial institution (Front Office users support experience is desirable)
• Minimum 3 years working experience in driving major projects and project coordination in financial institution

Additional Information :

Work-life balance: Hybrid working mode and Work-from-Abroad benefits 18 days of Annual leave
Health & insurance: Comprehensive coverage including General Practitioner hospitalization
Performance incentives: Annual bonus based on individual performance
Learning & development: Training programs certification opportunities and training incentives to support career growth

Remote Work :

No

Employment Type :

Full-time