Application Support Engineer
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Yearly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Application Support Engineer
Location: Hyderabad
Employment Type: Permanent
Experience Required: 7 Years
Role Summary
We are seeking an experienced Application Support / Technical Support Engineer to join Ensurity. The ideal candidate will be responsible for supporting applications troubleshooting issues and ensuring seamless customer experience. This role requires a strong technical foundation along with excellent communication and customer-handling skills.
Key Responsibilities
- Provide application support and troubleshooting for customer-facing systems
- Monitor diagnose and resolve technical issues in production environments
- Work with Windows and Linux environments to manage and resolve system-level issues
- Handle multiple customer requests and ensure timely resolution with high customer satisfaction
- Collaborate with internal teams for issue escalation and resolution
- Maintain accurate documentation of issues solutions and processes
- Support authentication mechanisms including MFA (Multi-Factor Authentication)
- Assist in maintaining and supporting cloud-based environments (preferably Microsoft Azure)
- Ensure adherence to SLAs and operational processes
Required Technical Skills
- Strong experience in Application Support and Troubleshooting
- Good understanding of Windows and Linux operating systems
- Knowledge of Networking fundamentals (DNS TCP/IP etc.)
- Basic to intermediate understanding of Cloud platforms (preferably Microsoft Azure)
- Familiarity with Multi-Factor Authentication (MFA) concepts and implementation
Required Experience:
Manager
About Company
At ALIQAN Technologies we provide multiple IT related services to our customers, giving them pure satisfaction and fulfilling all their needs just at one location. We provide them with all kind of related services here, thus saving them from the hardship of moving all over the town. B ... View more
