Operator Account Manager

Scottish Government

Job Location:

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment. This role sits within the Bus Concessionary and Active Travel directorate of Transport Scotland.

Responsibilities:

Account manage operators in your portfolio liaising with them to promote good practice provide support and undertake on site ad-hoc audits where necessary to ensure the timely and accurate payments for the schemes and grants they participate in.
Lead the operator account team of three 1 x B2 1 x B1 and 1 x A4 to ensure consistency of concise audit checks and accurate recording of data in respect of operator data and payments.
Ensure any non-compliant behaviour in relation to schemes and grants is escalated to tasking sessions where there will be a requirement to be involved in operator audits investigations and surveillance.
Provide strategic direction for the team in line with the business needs that have been agreed with the Business and Operations Manager and Schemes and Payments Team Lead accepting responsibility for delegated tasks where appropriate.
Work closely across the wider Schemes and Payments team to ensure accurate desk instructions and procedures are in place challenging processes for improvement.
Take on any other relevant duties commensurate with the grade within the unit.
Proactive management of operational performance and targets.
Development of appropriate control and reporting structures.
Open and timely escalation and reporting of risk and control issues.
Compliance with operational delivery and operational compliance policies and procedures including legal requirements.

Responsibilities

Success profile

Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on.

Technical / Professional Skills:

Data & Insight - Working.

You can find out more about the skills required here: Core ODP Skills - Operational Delivery Profession

Behaviours:

Communicating and Influencing
Managing a Quality Service
Working Together
Delivering at Pace

You can find out more about Success Profiles here: Success profiles: candidate guide -

How to apply

Apply online providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and presentation. Assessments are scheduled for May 2026 however this may be subject to change.

Qualifications

About Us
Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment.

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for please contact us.

Transport Scotland staff in hybrid-compatible roles should aim to work in-person 40% of the time either in an office or other agreed work location.

Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on theUK Government website or read about the different levels of security checks in ourCandidate Guide.

Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information
For further information on this vacancy please contact Elinor Ross by email at

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guidefor further information on our recruitment and application processes.

Apply Before: 6th May 2026 (23:59) - This role is open to internal candidates and Common Citizenship organisations only.

Required Experience:

Manager

DescriptionTransport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of aro...