UX Researcher

$90000 - $100000 / year Bonus

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business boost their productivity and efficiencies and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation technology partnerships and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create think and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver Colorado with offices across the U.S. Canada and India.

JOB DESCRIPTION

As a UX Researcher you will be an influential contributor in improving the overall user experience of hundreds of thousands of insurance providers and consumers. You will partner with the other Product Design team members Product Managers Product Owners and Software Engineers to identify design problems and create useful usable and innovative design solutions in an environment that supports empowerment and growth.

You will be part of a highly visible and growing team of experienced designers who focus on creating user-centered designs grounded in research. Our team thrives on cross-functional collaboration and connecting one-on-one with our customers to gain a deep understanding of their needs. Insurance is complicated but we believe its software doesnt have to be!

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

Foster a deep understanding of our customers and our industry

Collaborate with Product Design Product and Development to identify and prioritize research opportunities

Plan and execute various types of user-centered research including but not limited to concept-testing competitor analysis contextual inquiry/observations surveys interviews and usability testing

Communicate results translating findings into actionable recommendations advocating for the users in implementation

Advocate research findings to diverse audiences through written and oral presentations

Actively participate in design studios design critiques and other design ideation activities

Build amicable productive trusting relationships with partners and team members

Knowledge Skills and Abilities:

You are curious and have a deep willingness to learn.

Develop and evolve the standard for research best practices within the Product Design organization

You have a nuanced perspective and ask questions to get to the heart of the problem at hand

You have a strong knowledge of and experience with Product Design research best practices including study design recruiting facilitation analysis and reporting

You know how to adapt research approaches for the context of each project with minimal guidance

You have strong knowledge of Product Design best practices for enterprise software including content-first mobile-first responsive design and accessibility standards

You gladly share your knowledge and expertise with other team members through mentorship opportunities

You have a good grasp of design thinking methodologies using empathy and critical thinking to understand and frame problems

You are able and willing to dive into the complexities of unique software systems

You can collaborate and negotiate balancing user needs and business goals

You thrive on working as a part of a collaborative team both giving and receiving feedback

You can contribute to more than one project at a time (at various stages) concurrently meet deadlines and adapt quickly to changing priorities in a fast-paced agile environment

You clearly and concisely communicate ideas perspectives user research design problems and design solutions in a diplomatic and persuasive manner

Qualifications:

You have 2 years of professional experience doing user research

Your wealth of expertise is demonstrated by a compelling portfolio that showcases your research facilitation and presentation skills

You demonstrate strong oral and written communication skills including presentation skills and an ability to persuasively articulate design rationale

You have experience in working in an agile development process

You have experience with design systems and interaction patterns

You have demonstrated proficiency in various research methodologies such as survey design in-person and remote facilitation and contextual inquiries

You are a collaborator across teams including Product Design and Development

You have a compelling portfolio that showcases your problem framing research problem solving and visualization skills

You have experience in research tools and familiarity with Figma Sketch Adobe Creative Cloud Axure RP or other similar design tools

Additional Requirements and Details:

Travel required up to 10% of the time.

Located and working from an office location.

Occasional lifting and/or moving up to 10 pounds.

Frequent repetitive hand and arm movements required to operate a computer.

Specific vision abilities required by this job include close vision (working on a computer etc.).

Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today were proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster reduce costs and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure cloud-based mobile products that provide superior reporting and analytics delivering actionable insight right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships and technology should make those relationships stronger. Thats why at Vertafore its our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers becoming better every day and delivering results you can see we provide the level oftrustandsecuritythat insurance is all about.

Bias to Action: Were united by an innate drive to take action and make a difference in the technology and insurance spaces.

Win Together: We work together as one team showing empathy and respect along the way.

Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

Say It Do It: We honor every one of our commitments because integrity is important to us.

Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working addition this document does not create an employment contract implied or otherwise other than an at will relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.

We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.