Store Manager, eCommerce

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse a division of UMG is the preeminent leader in D2C solutions in music defining & delivering the industrys best-in-class service to connect artists with their fans. Established & headquartered in Philly Famehouse powers D2C for UMGs labels artists and Bravado along with a select roster of 3rd party clients. Our success & culture is fueled by collaborationboth within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists providing a full-service solution to grow an artists owned business including strategy creative storefront merchandising fulfillment customer service technology and more.

How we LEAD:

The E-Commerce Store Manager role will be responsible for managing the day-to-day operations and ongoing maintenance our e-commerce stores. This role will work cross-functionally with both internal teams and external partners to successfully execute daily product activations new store launches and timely receipt and fulfillment of all product and customer orders. The E-Commerce Store Manager will also be responsible for ensuring technical backend features are routinely updated and functioning properly and store fronts are regularly maintained in order to optimize customer experience and maximize revenue.

How youll CREATE:

• Manage the day-to-day operations for up to 50 UMG artist and label e-commerce shops
• Execute and oversee the setup and launch of new artist/label stores and products
• Update and maintain product info including titles descriptions images etc. within the backend of the e-commerce platform as needed
• Ensure the store frontend merchandising taxonomy and functionality are optimized for customer experience
• Deliver the timely and successful distribution of digital music for artists and labels
• Monitor inventory levels and coordinate product restocks as needed
• Work cross functionally with various internal teams including marketing tech and creative services to successfully execute key campaign moments on storefronts
• Work cross functionally with logistics order management and fulfillment teams to ensure timely product delivery and order fulfillment
• Uphold positive working relationships with labels partners and third-party vendors
• Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality delays etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
• Analyze weekly inventory and sales reports and provide to clients as needed
• Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions
• Monitor validate and submit weekly chart reporting data for album scans
• Assist in investigation and resolution of order fulfillment issues
• Troubleshoot and effectively problem solve backend and frontend issues as they arise
• Available outside of business hours as needed

Bring your VIBE:

• Minimum 2-3 years of experience in merchandising project management e-commerce logistics/supply chain music business or related field required
• Bachelors degree in Business Merchandising or a Related Field preferred
• Proficient in Microsoft Suite (Excel Office) and Project Management software ( Asana)
• Experience or working knowledge of Shopify Plus
• Intermediate knowledge of inventory and sales reporting
• Strong retail math and analytical skills
• Extremely detail oriented and highly organized
• Self-starter who can complete tasks and manage multiple projects with minimal supervision
• Excellent troubleshooting analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to successful work cross functionally with both internal teams and external vendors
• Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
• Easily adjusts to shifting priorities
• Trustworthy with sensitive information
• Photoshop experience is preferred
• Knowledge of HTML CSS Java & Ruby is a plus
• Must be available to accommodate business needs outside of standard operating hours including up to 1 weekend per month on call.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

Please note UMG is not enrolled in E-Verify in California and New York and cannot support employment of candidates whose employer must enroll in E-Verify for example candidates on STEM-OPT.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

E-Verify Right to Work Poster:EnglishSpanish

Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.