Maintenance Manager

JG Real Estateis a busy full-service brokerage located in Northern Liberties and serving all of Center City and surrounding neighborhoods offering leasing sales and property are seeking afull-time Maintenance Manager for our Maintenance Teamwho excels in attention to detail organization multi-tasking and negotiation while maintaining a positive & professional position supplements our 1 otherMaintenance Managerand will report to our Director of Property Management.

Please note this is not a remote position.

Compensation & Benefits:

• $60000 - $70000
• 15 days PTO (Paid Time Off) 7 observed holidays
• 401(k) eligible after 6 months of employment with a match of up to 4%
• Health/Dental/Vision insurance options with 50% employer contribution
• Opportunities for employer-paid continuing education and goal-related bonuses
• Quarterly staff team-building activities positive company culture

• Triages all incoming maintenance requests for the managed portfolio from resident submission to repair completion and payment processing
• Reviews prior work orders for the property in order to determine if the problem is recurring from a prior vendor or if the problem is covered by any active warranties
• Ensures work orders contain sufficient/thorough detail in terms of problem reported specific location prior background on the recurring issue if any supporting detail and any resident-related knowledge (has pets works from home etc.) that would be needed for the maintenance technician to arrive with the proper tools materials and expectations
• Assigns work orders to appropriate in-house maintenance technician JG Building Services technician or outside vendor depending on the problem reported and knowledge of the assignees particular skill sets
• Schedules in-house maintenance technicians according to priority of issue availability of residents and geographic location aiming for the most efficient daily routes for each technician
• Communicator between technicians diagnoses/repairs & landlords when approvals are needed above the maintenance limit threshold
• Communicates with residents throughout the work order keeping them informed on progress
• Processes maintenance technician billing for labor & material charges for each appointment on a daily basis
• Tracks when follow-up visits are needed and reassigns/reschedules
• Diffuses any negative feedback from residents or clients on work orders; aims to improve the overall resident satisfaction score

• Can handle a high volume of emails and calls has a courteous & professional demeanor over the phone and in person and doesnt get flustered by time-sensitive high-stress situations or customers who may be upset
• Has excellent customer service skills and a genuine desire to help people
• Is super detail-oriented and takes a proactive approach to follow-up in all aspects of the job
• Solves problems and takes initiative as necessary
• Has the ability to work independently and within a team
• Communicates effectively both written and verbally
• Has basic knowledge of the real estate industry and Philadelphia neighborhoods
• The job requires in-officehours and will be part of an on-call should live within 30 minutes of Philadelphia.

Required Experience:

Manager