Regional Operations Manager-Mail Services

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary:

The Regional Operations Manager provides leadership and operational oversight across multiple client sites ensuring consistent service delivery compliance with TMG Best Practices and high levels of client satisfaction. This role oversees mail services and related office operations while driving process improvement employee development and financial performance.

Key Responsibilities:

Operational Excellence

• Alignment of TMG service outcomes to client strategy and initiatives
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
• Development of measurable meaningful service level agreements (SLA) and key performance indicators
• Process mapping and desktop procedure development for SOW tasks

Control development

• Data collection tools and reporting platform development
• Analysis of operational data
• Change analytics: risk finance and productivity
• Performance management of functioning processes including corrective action
• Business case for change development & initiative launch and execution

Team Leadership

• Leadership and skill set development of direct reports
• Cross-functional leadership of teams to deliver required Operational Excellence outputs
• Coaching and corrective action when warranted

Customer Relationship Management

• Quarterly Business Review (QBR) delivery
• Sponsorship attainment for change initiatives
• Contract negotiation and execution for agreements renewals and incremental growth
• Continuous relationship visibility improvement through executive presentations and events
• Direct and indirect response to ad hoc client needs and requirement
• 20% - 30% travel required; extensive driving is likely to both San Jose and San Francisco
• Ability to negotiate be innovative analyze data and develop positive client relationships

Qualifications:

• Must be able to lift 50 lbs
• 4-Year college degree is preferred or equivalent experience in related field.
• 2-3 Years progressively responsible work experience managing a large service/operations unit.
• Strong proficiency in Microsoft Product Suite; Word Excel PowerPoint Outlook and Teams.
• Demonstrated ability to partner with all levels of management and foster strong working relationships
• Strong analytical skills to assess operations problem solve and develop appropriate solutions/improvements.
• Exceptional leadership expertise and demonstrated track record of creating employee engagement hiring retaining and developing staff.
• Proven track record in a team environment leading productive relationships with colleagues team members management and clients.
• Strong ability to plan prioritize and successfully execute multiple projects and deliverables with little or no oversight.
• Demonstrated ability to manage remote teams
• Demonstrated ability to balance tactical business needs with strategic decisions.

WATCH Where Service Matters

Required Experience:

Manager