Sales & Customer Service Segment Manager (Onsite)

Date Posted:

Country:

United States of America

Location:

US-MI-NORTON SHORES-Stariha Dr STARIHA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance Type: None/Not Required

Security Clearance Status:

Not Required

At RTX the world largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

We have an exciting and rare opportunity to join our Component Solutions team in Muskegon Michigan as the Sales & Customer Service Segment this role you will play a pivotal role in driving commercial growth while ensuring exceptional customer satisfaction across a highly technical and performance-driven market. Supporting leading platforms and OEMs across the global aerospace industry you will serve as the strategic link between our engineering operations sales and customer experience teams.

We are seeking a results-driven professional who thrives in a fast-paced aerospace environment understands the complexities of supply chain and regulatory compliance and is passionate about building lasting customer relationships while delivering measurable business outcomes.

Key Responsibilities:

• Drive revenue growth and margin expansion by setting sales targets optimizing pricing strategies and managing profitable deals across on-wing and off-wing support programs with measurable goals for revenue margin and account growth.

• Own customer experience KPIs (on-time delivery turnaround times quality escapes and customer feedback) translating feedback into actionable improvements that enhance satisfaction and loyalty.

• Lead develop and coach a high-performing team of customer service managers account managers and customer support specialists fostering commercial ethical and people-focused leadership to build future leaders.

• Collaborate cross-functionally with Operations Supply Chain and Quality to ensure seamless execution of in-service and off-site support programs proactively removing bottlenecks and maintaining regulatory compliance.

• Develop and execute strategic account plansparts availability risk mitigation and customer retention strategies ensuring all activities adhere to aerospace regulations and ethical standards.

• Enhance forecasting pipeline management and performance metrics for both field (on-wing) and depot (off-wing) support programs enabling data-driven decision-making and efficient resource allocation.

• Drive operational excellence and execution performance implementing corrective actions continuous improvement initiatives and standardized processes to deliver on customer commitments reliably.

• Lead margin and profitability initiatives analyzing cost drivers optimizing pricing and partnering with finance and operations to improve business results while maintaining ethical business practices.

• Standardize customer engagement and commercial processes leveraging CORE tools regulatory compliance export control awareness and ethical standards to ensure scalable consistent and legally compliant operations.

• Serve as the voice of the customer in executive planning balancing satisfaction with business objectives influencing strategy and driving sustainable growth across all support activities.

What You Will Learn / Professional Growth

• Master commercial leadership in a regulated aerospace environment driving revenue margin and key account strategies across complex on-wing and off-wing programs.

• Develop cross-functional operational expertise by collaborating with multiple departments to optimize execution efficiency and compliance.

• Enhance personnel development skills by coaching mentoring and building a high-performing team aligned with ethical standards and leadership principles.

• Gain expertise in regulatory compliance and ethical decision-making including export controls and aerospace quality regulations in a customer support environment.

• Refine data-driven strategic thinking through KPI management forecasting and performance measurement across multiple customer and operational channels.

Qualifications You Must Have

• Bachelors Degree with a minimum of 10 years of sales customer service commercial and people leadership or other technical experience in an aftermarket spare parts business or related aerospace environment; OR an Advanced Degree with a minimum of 7 years of prior relevant experience.

Qualifications We Prefer:

• Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business

• Proven experience leading teams managing strategic accounts and delivering measurable results in revenue margin and customer satisfaction.

• Demonstrated understanding of regulatory compliance export controls and ethical business practices in a highly regulated aerospace environment.

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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