Supervisor, Field Service (Southeast Region)

Join Our Team and Keep Moving Forward with Breg!

At Breg we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry we provide innovative products consulting technology and services that help people move forward with confidence.

We are currently seeking a Supervisor Field Service to join our team in the Southeast. If you thrive in a dynamic environment where innovation and impact go hand in hand this is the opportunity for you.

The Supervisor Field Service is responsible for leading coaching and developing a team of Field Service Representatives (FSRs) and Patient Service Representatives (PSRs) who support Bregs orthopedic bracing and supply programs across hospitals orthopedic practices and urgent care settings. S/he ensures high-patient care operational excellence and billing accuracy while fostering strong relationships with Bregs Sales Team and customer accounts. This role monitors performance metrics identifies opportunities for improvement and implements scalable solutions that support Bregs strategic goals. Serving as a key liaison and subject matter expert (SME) s/he partners closely with internal teams (e.g. Sales Billing and Solutions Teams) and external stakeholders to optimize account workflow drive service consistency resolve complex issues and support regional business growth. The role includes frequent field presenceconducting site visits and ride-alongs with employees to support coaching enhance process understanding and reinforce best practices.

Who You Are

You are a forward-thinking professional who values collaboration innovation and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan execute control and deliver; communicate effectively both written and verbal.

What Youll Do

As a Supervisor Field Service you will:

Leadership & Management

• Supervises mentors and develops a team ensuring compliance adherence to Breg standards for patient care documentation accuracy and operational processes.
• Conducts regular field rideâalongs and site visits to observe workflow technical proficiency and effectiveness provide constructive feedback and identify opportunities for performance improvement.
• Manages daily scheduling and staffing coverage for FSRs and PSRs ensuring all customer sites and service routes are properly staffed during and after business hours and that clinical coverage aligns with key performance indicators (KPIs) service standards and clinical protocols for orthopedic bracing fittings.
• Monitors team productivity quality and compliance through reports audits and field evaluations implementing corrective actions when needed.
• Supports the recruiting hiring onboarding training development and performance management of FSRs and PSRs ensuring team members maintain required competencies and certifications while addressing performance issues proactively and effectively.
• Creates onboarding plans and continuously evaluates training programs to ensure content is upâtoâdate comprehensive and supports employee readiness and long-term success.
• Conducts regular one-on-ones with direct reports to communicate updates reinforce expectations and address employee needs.
• Leads regular team meetings and territory performance calls utilizing scorecards and reporting tools to identify operational opportunities drive improvements and escalate concerns to leadership.
• Performs administrative tasks associated with timekeeping pay performance policy administration and other matters related to employment.

Operational & Clinical Oversight

• Ensures PSRs demonstrate competency in brace fitting product education and patient communication in alignment with Breg standards.
• Ensures consistent and compliant execution of all service policies procedures clinical protocols and manufacturer guidelines including those related to professional fitting of orthopedic bracing products.
• Educates team members healthcare providers and customers on product usage service expectations workflow standards and inventory best practices.
  
  
• Provides hands-on service coverage as needed including travel outside the local area to measure fit troubleshoot and support Bregs standard and custom bracing solutions.
• Utilizes and trains internal staff and customers on tools such as Breg Vision and Breg Claims System (BCS) to support efficient and accurate daily operations.
• Collaborates with internal teams to onboard and offboard SNB accounts for assigned service locations.
• Drives compliance to all Breg policies standard operating procedures (SOPs) and applicable healthcare regulations including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.

Billing & Inventory

• Drives effective inventory and claims management at Breg Stock & Bill (SNB) locations by reinforcing compliant documentation accuracy claim scrub requirements inventory par adherence cycle count execution replenishment workflows shrink reduction and customer service performance.
• Collaborates with the Area Manager Field Services and other key stakeholders to recommend process improvements and support the development and rollout of new procedures.
• Supports the direct and indirect Sales Teams to support inventory and billing efforts within assigned region.
  
  
• Responsible for executing inventory policies including par level management product returns shrink management and accurate cycle counts within assigned region.

Reporting & KPI Performance

• Drives achievement of KPIs by analyzing performance data identifying service or operational gaps and implementing best practices to improve operational efficiency and customer satisfaction.
• Prepares consolidates and summarizes daily weekly and monthly operational and performance reports analyzing data for trends and identifying opportunities for targeted improvements.
• Translates reporting insights into defined action plans partnering with field teams internal stakeholders and leadership to implement process improvements that measurably improve service quality documentation accuracy and account satisfaction.

Account Relationship Management

• Builds and maintains strong relationships with Bregs Sales Teams collaborating closely to support business goals customer satisfaction and service consistency.
• Partners with Sales and account leadership to resolve escalated service concerns operational challenges and/or workflow gaps.
• Regularly engages with physicians clinical staff and office management to ensure alignment on bracing program expectations and patient care standards.
• Conducts onsite visits to key accounts to assess service delivery inventory practices workflow needs and overall satisfaction.

Culture Champion

• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the companys reputation and comply with the companys policies and practices. Responsible for being accountable and committed to demonstrating Bregs cultural beliefs and achieving the key results of the company.
• Responsible for promoting Bregs culture within the organization using established tools such as storytelling providing focused feedback and recognition. The performance of the position is aligned with the culture of commitment and accountability following the steps of: See it Own it Solve it and Do it.

What You Bring

• Associates degree in a healthcareârelated field required. Experience may be considered in lieu of education.
• Minimum of 5 years of experience with handsâon experience in orthotics athletic training sports medicine durable medical equipment (DME) or patient care required.
• Minimum of 1 year of experience leading and/or managing teams in a fieldâbased clinical operational or healthcare environment including remote and in-office staff across multiple locations and time zones.
• Minimum of 2 years of experience with standard workflows and procedures in orthopedic clinics or physician offices required.
• Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo) Board of Certification (BOC) Athletic Training licensure Orthopaedic Technologist Certification required.
• Previous experience in Durable Medical Equipment (DME) required.
• Proficient in orthopedic bracing and supply products as well as the applicable procedures for utilization required.
• Computer proficient to include web browser/internet search Microsoft (MS) Outlook Word Excel PowerPoint and Teams capabilities. Technical competence includes the ability to learn new software and systems.
• A passion for innovation and a commitment to Bregs mission to Keep Moving Forward.

Work schedule includes...

• Work schedule may include variable start/end times outside of the companys standard business hours of 8:00 a.m. 5:00 p.m.
• Must be flexible to adjust the shift timings and work for extended hours based on business needs which may include nights and weekends.
• Requires travel up to 50% including regional travel by personal vehicle and domestic air travel as needed.
• Outâofâtown travel is required which may include overnight stays up to 5 days at a time.
• Required to provide regional coverage for planned and unplanned absences and staffing vacancies often on short notice which may include outâofâstate travel by car or plane and necessitate overnight stays.
• Must possess a valid drivers license acceptable motor vehicle record and current automobile insurance.
• Additional screening and/or identity verification may be required to access internal and external electronic record management systems and insurance portals.
• May be required to satisfy third-party credentialing/screening requirements to gain access to hospital accounts.

Why Breg

At Breg we invest in our people and culture. We offer:

• Comprehensive Benefits: Medical dental vision disability and life insurance effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer fostering a diverse and inclusive workplace.
• For more information regarding Company benefits please see Range: $70000-$98700 USD Annually. Actual compensation is determined by factors such as experience skills and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate including but not limited to geographical location work experience skill set relevant trainings and certifications and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus.

  Ready to Move Forward

  If youre ready to be part of a company that is redefining orthopedic care apply today at is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

  Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.

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  Required Experience:

  Manager