Field Service Technician

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Your role and responsibilities

At ABB we are dedicated to addressing global challenges. Our core values: care courage curiosity and collaboration combined with a focus on diversity inclusion and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

In this role you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

ABB Smart Power provides energy distribution solutions for data centers industrial and manufacturing plants critical infrastructure and commercial buildings. The Divisions technical teams work closely with industry partners delivering advanced solutions that support rapid growth energy transition and sustainability objectives. The Divisions portfolio includes industrial circuit breakers low-voltage systems motor starting applications and safety devices like switches and relays. Its Power Protection unit supports the worlds largest data center companies with advanced energy-efficient UPS solutions. The Divisions ABB Ability Energy Manager provides a scalable easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote #LI-Remote successful candidates will be located in Quincy Massachusetts.

Your role and responsibilities:

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.

• Perform field service tasks including identifying technical issues and conducting certified on-site troubleshooting.

• Prepare material lists for service activities ensuring all materials parts and equipment meet quality standards and are available.

• Execute installation and commissioning maintenance repairs extensions upgrades retrofits end-of-life services and replacements.

• Build and maintain positive customer relationships to enhance satisfaction. Identify potential new sales opportunities while addressing customer needs and communicate them internally.

• Proactively detect potential equipment failures and recommend corrective actions. Identify and suggest product and quality improvements.

• Provide recommendations to management for improving operations and customer service. Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents promptly.

Qualifications for the role:

• Bachelors degree in Electrical Engineering or Electrical Engineering Technology with 1 years experience servicing critical power equipment OR Associates Degree in electrical technology with 3 years experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5 years) servicing critical power equipment.

• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.

• Advanced level of ability to use Microsoft Office products.

• Moderate ability to Project Manage using MS Project or Excel.

• Advanced ability to write test plans and reports detailing test results.

• Advanced ability to stay organized and meet deadlines on administrative duties.

• Collaborates well with others.

• Works with a sense of urgency and ownership; until the job is complete!

• Candidates must already have work authorization that would permit them to work for ABB in the US.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $58500 and $93600 annually.

ABB Benefit Summary for eligible US employees

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Parental Leave up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.