Director, Product Design (2 Positions)

Band

Level 6

Job Description Summary

#LI-Hybrid

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare we leverage advanced technology and data to deliver patient-centric solutions enhance customer engagement and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a customer 360 operating model.

Reporting to the Executive Director Head of CRM Experience Design this role serves as the UX leader for a series of user populations (eg. Medical Customer Engagement Patient Services etc.) responsible for understanding workflows and challenges designing best-in-class CRM experiences conducting field usability research and ensuring seamless high-performing user experiences that support field team productivity while prioritizing out-of-box platform capabilities.

The Director Product Design is responsible for elevating the user experiences users within the CRM ecosystem. This role owns the design strategy user research integration and implementation of intuitive mobile-optimized CRM interfaces tailored to function-specific workflows. The Director ensures that CRM platform capabilities are optimized for out-of-box fast-paced user experiences and that design standards enable users to focus on customer engagement rather than administrative friction.

This position will be located at the East Hanover NJ site and will not have the ability to be located re-motely. This position will require 15% travel as defined by the business (domestic and/ or international.

There are 2 positions available.

Job Description

Major Accountabilities:

Field User Insights & Design Priorities :Partner withusers and UserResearch to understandworkflows pain points andplatformusage patterns. Translate research insights and user feedback into design priorities and implementation roadmaps. Develop andmaintainuser personas and workflow documentation

Multi-platformCRM Design: Design wireframes prototypes and high-fidelity mockupsbalancing the need for exceptional user experiences and out-of-box implementation requirements. Optimizeformultiple platforms andminimize data entry friction

Field Usability Research & Validation: Conduct field-based usability testing withusertovalidatedesigns in real-world feedback on prototypes and iterate designs based on field testing insights.

Design Contribution to Team Effectiveness: Design CRM interfaces that reduce administrative burden allowing teams to focus on customer engagement: Identifyandeliminatedesign friction points that impact field team workflow efficiency

Cross-Functional Collaboration: Partner with Product Managers to understandbusinesspriorities and integration needs. Collaborate with Engineering and QA teams to ensure design feasibility and quality mobile implementation.

Designand DeliveryExcellence: Drive continuous improvement in user experience through iterative design and innovation. Ensure designs meet accessibility standards and serve diverse team needs.

Novartis seeksaccomplishedUX designerswithdemonstratedsuccess inCRMapplication design. Strongexpertiseincross--platformdesign usability research and the ability tooptimize forreal-world field work constraints are essential.

Essential Requirements:

• Bachelors degree in Design Human-Computer Interaction or related fieldrequired;Mastersdegree or UX Design certification preferred.
• Minimum of 8 years of progressive experience in mobile UX/UI design product design or related roles preferably in CRM SaaS or field mobility sectors
• Demonstrated success designingcross-platformapplications for field-basedand/or sales-focused user populations
• Hands-on experience creating wireframes prototypes and high-fidelity mockupsthatoptimizefor out-of-box platform optimization
• Demonstrated experience working in agile delivery environments collaborating with cross-functional teams to drive rapid iteration and continuous improvement.
• Proven ability to own and implement design standards within delivery teams ensuring consistency quality and alignment with organizational best practices across all CRM design initiatives
• Proven ability to conduct field-based usability testing and user research
• Proven ability to design for multiple constraints (platformscreen size connectivity battery life) without sacrificing functionality
• Strong knowledge of accessibility standards
• Experience with Salesforce or similar CRM platforms and mobile capabilities
• Proven ability to partner with product engineering and QA teams to ensure design feasibility and quality implementation
• Knowledge of pharmaceutical workflows and field dynamics is highly desirable

Novartis Compensation Summary:

The salary for this position is expected to range between $185500 and $344500 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$185500.00 - $344500.00

Skills Desired

Agility Agility Brand Analysis Brand Awareness Commercial Excellence Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing Go-To-Market Strategy Healthcare Needs healthcare outcomes Influencing Skills Inspirational Leadership launch products Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management 2 more