Guest Services Agent On Call (Caesars Atlantic City)
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Job Location:
Atlantic City, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm friendly verbal greeting. Anticipates needs and provides fast flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $16.00 Per hour
Responsibilities
Registers guests secures payment issues keys and related materials per established departmental policies and procedures. Checks out guests settles all pay folios and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person. Dates stamps sorts and racks incoming mail and messages. Blocks and dispenses rooms for arriving guests. Maintains bank in accordance with established company and departmental policies and procedures. Is familiar with property services and events; answers questions and provides information as requested by guests. Completes special assignments as requested.
Qualifications
The ability to read write and speak English sufficiently to perform job. High School Diploma or equivalent preferred. Previous hotel experience preferred.
Required Experience:
Unclear Seniority
About Company
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 ... View more
