Lead Product Manager, Content Management Systems

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About the Role & Team

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu a premium streaming service that offers premium originals current season TV a massive library of hit series and movies and live television ESPN and Disney is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars Marvel Pixar Disney and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team who will thrive upon the legacy of Disney ESPN and Hulu embrace unconventional thinking and who are passionate about contributing to The Walt Disney Companys direct-to-consumer (DTC) experience through strategic hard work and determination!

What You Will Do

The Disney DTC Viewer Experience organization is seeking a Lead Product Manager Content Management Systems (CMS) to join the Self-Service Product team and scale a global platform powering Disney and Hulu Help this role you will define and drive the product vision strategy and roadmap for a CMS and editorial tools that enable Content Social and Localization teams to create manage and publish high-quality support content for millions of viewers around the world. You will solve complex operational challenges and lead the evolution of a foundational product that drives efficiency accelerates time to publish and enables scalable growth. This role requires strong product leadership across workflow systems content architecture platform integrations and innovation.

Were seeking a strategic product leader who thrives in ambiguity balances business and engineering tradeoffs and influences global stakeholders. The ideal candidate is equally comfortable defining long-term direction and diving into execution details to deliver high-quality scalable solutions.

Responsibilities and Duties of the Role:

• Define and drive the product vision strategy and roadmap for content management systems that will improve workflow content quality and publishing velocity of support and production education content
• Drive roadmap prioritization across stakeholders balancing technical feasibility business impact and long-term platform solutions
• Lead end-to-end product development from discovery through launch and optimization effectively communicating requirements and user stories to Engineering Design and Product
• Translate complex stakeholder needs (Content Social Legal Localization) into scalable platform capabilities and system integrations
• Identify systematic gaps across editorial tools processes and integrations; Architect and evolve content lifecycle workflows including authoring metadata review versioning localization and publishing based on user feedback
• Champion platform adoption and change management across global content teams through enablement support documentation and training
• Evaluate and integrate emerging technologies including AI solutions automation and workflow intelligence
• Define and analyze success metrics to measure customer satisfaction and operational efficiency and guide roadmap prioritization

Required Qualifications:

• Bachelors Degree or equivalent experience
• 7 years of product management experience including ownership of CMS content platforms or workflow-driven systems
• Proven track record of leading platform strategy with measurable impact in complex global organizations
• Experience designing and optimizing end-to-end content lifecycle workflows (authoring review localization publishing governance)
• Leads product strategy and execution of a global CMS platform driving measurable operational impact while balancing stakeholder technical and business priorities
• Operates autonomously in ambiguous environments proactively identifying platform gaps and driving scalable solutions including workflow automation and tooling enhancements
• Influences cross-functional stakeholders through clear data-driven communication and presentations building trusted partnerships across global teams
• Balances competing priorities makes data-informed trade-offs and aligns roadmap investments to measurable business and operational outcomes
• Define KPIs analyze performance data and leverages data and customer insights to drive product optimization
• Deep understanding of content architecture localization workflow and platform integrations and publishing systems
• Strong knowledge of modern product frameworks Agile methodologies and UX principles to effectively partner with engineering and design
• Technical fluency with APIs system architecture and integrations and scalable platform design

Preferred Qualifications:

• Experience in customer support environments knowledge management systems (e.g. Salesforce) or translation management systems (e.g. Smartling)
• Experience in modernizing legacy CMS platforms
• Familiarity with AI-enabled content tooling and automation
• Passion for building world-class viewer experiences at The Walt Disney Company

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow innovate create the best stories and be relevant in a rapidly changing world.

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