Ambulatory Services Trainer, Customer Service (Per diem)

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Description:

The Ambulatory Services Trainer is responsible for contributing to the design of Ambulatory training and orientation classes and for facilitating those classes.

Essential Responsibilities including but not limited to:

• Under the direction of the Ambulatory Services Program Manager designs and facilitates trainings and orientations both virtually and in person with a particular focus on patient experience and communication skills.

• Provides written training outlines/proposals as well as summaries for training curriculum database.

• Provides regular and formal feedback to the Ambulatory Services Program Manager regarding training design and makes recommendations for curriculum updates to keep trainings fresh and relevant.

Required Qualifications:

• Bachelors degree required. Masters degree in Organizational Behavior preferred.

• 8-10 years related work experience required.

• Confidence as a trainer in large and small group settings. Presentation and facilitation ability to build rapport with small and large audiences alike. Experience designing and delivering experiential training programs.

• Strong interpersonal and leadership skills. Must be self-directed and demonstrate ability to manage workload and competing priorities. Ability to be flexible versatile and adaptable.

• Must be an effective communicator with impeccable written and verbal skills.

• Experience with computer systems required including web-based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

Preferred Qualifications:

• Knowledge of healthcare operations in the Ambulatory setting a plus.

Competencies:

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

• Problem Solving: Ability to address problems that are highly varied complex and often non-recurring requiring staff input innovative creative and Lean diagnostic techniques to resolve issues.

• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff patients families and external customers.

• Knowledge: Ability to demonstrate in-depth knowledge of concepts practices and policies with the ability to use them in complex varied situations.

• Teamwork: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.

• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements:

• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work.

• Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.

• No substantial exposure to adverse environmental conditions

• Health Care Status: NHCW: No patient contact. - Health Care Worker Status may vary by department

Sensory Requirements: Monitor Use Visual clarity <3 feet Conversation.

Physical Requirements

• Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary but the employee will be required to stand for periods of time or move throughout the hospital job requires constant Endurance-working up to 2 hours without a break frequent standing. There may be occasional sitting walking.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled