Customer Service Representative

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Interacts with customers post-sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position
represents our company to our customers.

Primary Duties & Responsibilities:

• Primary responsibility is creating and maintaining RMAs (Return Merchandise Authorizations). Including sales orders receipt/delivery orders repair orders and quoting.
• Provide customer support by responding to incoming emails and calls from customers related to post-sale non-technical service.
• Provide timely and accurate status updates for Customers: internal and external including other global FLIR organizations.
• Provide order interaction with customers to provide timely and accurate information regarding pricing return product procedures repair status and other related administrative tasks.
• Assist with special assignments as needed.

Job Qualifications:

• Excellent verbal & written Communication Skills are required to clearly articulate problems issues solutions and conclusions to Customers and Service Management.
• Must provide customers with reliable information on products and services as well as nurture and maintain strong customer relationships. Developing confidence trust and long-term relationships/partnerships.
• Attention to Detail: essential to the quality of work. Ensure that data entry is completed with attention to detail accuracy thoroughness and orderliness in a timely matter.
• Coping: Successfully able to stay focused calm and cool with multiple demands and/or deadlines from superiors subordinates and peers while maintaining focus on demanding deadlines and changing priorities.
• Collaboration & Teamwork: required to effectively work with Application Engineers (Tech Support) Repair Cells and various related personnel to maximize team addition to reducing repair turnaround time leading to customer satisfaction.
• Organization Planning & Execution: skills are required to ensure customer satisfaction and to meet repair turnaround time schedule requirements.

Applicants must be either a U.S. citizen U.S. national legal permanent resident asylee refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location local regulations (such as minimum wage) education/training work experience key skills and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.