Product Care Services Manager

Product Care Services Manager

Permanent Bangkok Thailand Hybrid

About the Opportunity

Evantis Talent Solutions is working with a well-established e-commerce and lifestyle platform in Bangkok that specialises in authenticated sneakers fashion and luxury goods. The company is expanding into product care services and is looking for someone to build and lead this vertical from the ground up.

The Role

This is a hands-on leadership role for someone who knows the craft of sneaker and luxury bag care inside out and also has the commercial and operational instincts to turn it into a scalable business. Youll be responsible for designing the service model standing up the operations and growing a team around it. Youll work closely with product tech and marketing to integrate care services into the companys digital platform and customer journey.

What Youll Be Doing

• Setting up and growing the companys product care offering end to end covering both sneakers and luxury bags
• Designing service tiers pricing and packages that deliver clear value with strong unit economics
• Building operational workflows from order intake through to delivery with defined SLAs and quality benchmarks
• Establishing inspection criteria QC processes and quality standards across all service lines
• Collaborating with product and tech teams to launch and refine in-app service booking and tracking features
• Sourcing and managing vendor partnerships or building in-house technician capability
• Hiring training and leading a growing team of care specialists
• Owning key performance metrics including volume NPS repeat rate and margins

What Were Looking For

• 36 years of hands-on experience in sneaker care shoe cleaning bag restoration or luxury product care
• Deep technical knowledge of cleaning restoration and protection methods for sneakers and bags
• Proven ability or clear readiness to lead teams and manage day-to-day operations
• Commercial thinking: comfortable with pricing cost structures and service design
• Highly organised with a knack for building SOPs and documenting workflows
• Strong communicator who can work across product tech and marketing teams

Whats on Offer

• Competitive salary with annual increases and a performance-based bonus
• Provident fund
• Comprehensive health cover including OPD IPD dental and accident insurance
• Annual health check-up
• Training budget for ongoing development
• Staff product discounts

Working Setup

Hybrid three days in the office near BTS Udomsuk two days from home. Flexible start time between 9:00 and 10:30 AM with a nine-hour day including lunch.