Account Manager Hospitality

PressReader is a rapidly growing technology company that partners with the worlds leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such asThe Washington PostThe GuardianNewsweekRolling StoneThe Globe and MailandVogueto find new audiences through business partnershipsincluding airlines hotels cruise ships librariesand thousands of other companies worldwide.

Ourtechnologyalsopowers Branded Editions(BE)-a white-label solution that enables publishers to deliver their digital content in interactive build a customizable platformthat supports a wide range of revenue opportunities.

We have an opportunity for anAccount Managerto join ourHospitality team.

As anAccount Manager you will redefine how the hospitality vertical handles customer renewals and provides in-life support to clients. From the point ofinitialsale through renewal you will connect with clients understand their feedback and needs and support them through renewals. Engaging the services of the sales operations team for technical support as needed you will actively own an evolving list of clients and ensure success in renewals help drive engagement with the product and reduce overall churn. This isa great opportunityto join a supportive and collaborative tech company where yourcontributionswill be valued.

In this role you will:

• Develop andmaintainstrong relationships with assigned client accounts andassistwithonboarding of newly sold clients.

• Serve as the primary point of contact for client inquiries concerns and escalations.

• Complete renewals including updates to relevant agreements and ensuretimelybilling ofclients. Support Accounts Receivable in reaching out to delinquent accounts in line with setpolicies.

• Understand clients primaryobjectivesfor the product providingfeedbackand materials(where applicable) necessary to help achieve thoseobjectives.

• Consolidateclient feedbackobjectives and other relevant information for use by colleagues inthe Hospitality Account Management team and across the broader organization to aid in theevolution of products and services offered in the hospitality vertical.

• Collaborate with internal teams (such as hospitality sales sales enablement and content) to helpaddress andfacilitateclient requests.

• Implement up-sell or cross-sell options as outlined by the company working to set targets.

• Monitor client satisfaction and promptly address any issues tomaintainhigh levelsof retention.

• Stay informed about industry trends competitor activities and market developments to supportyou and the broader Hospitality Account Management team in your efforts

• Utilize relevant sales tools including CRM to ensureaccuratedata pipelines and renewal andfinancial information.

• Other duties as assigned.

You are a great fit if you:

• Have at least 2 to 3 years of B2B sales oraccount managementexperiencein Hospitality industry

• Haveadvanced verbal and written communication skills in English; Spanish is a strong asset

• Bring fresh ideas whether through smarter technical solutions new strategies or value-added approaches

• Have ahunter mindsetidentifyingopportunities by understanding client budgets timing and seasonal trends

• Arentafraid todig deeperto uncover business potential and client needs

• Arehighly organizedandresults-oriented

• Excel atanalytical thinkingandproblem-solving

• Tackle challenges with aproactiveandcreative approach

• Adapt easily tochanging prioritieswith strong attention to detail

• Thrive infast-paced environments working bothindependently and in teams

• Areflexibleacrossmultiple time zones

• Have experience in thehotel industry(a strong asset)

• Are proficient withCRM systemsandsales tools

Bonus points if you:

• Have abachelors degree in Business Administration Marketing or a related field

• Have anadditionallanguage can be an asset

• Have a strong interest in published media and the travel industry

Whyus for your next career adventure

PressReader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate celebrate and connect. This position is based in our Richmond BC office and requires to be on-premises 2 days a week. When not in the office employeeshave the opportunity towork remotely.

PressReader is committed to providing a fair compensation package which include a 100% employer-paid health dental and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more along with a chance to be working with amazing people. The base salary for this role ranges from $50000 to $60000 with the potential for a bonus tied to Key Performance Indicators (KPIs).

We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this youdontsee yourself fully reflected in every job requirement listed for this job we still encourage you to apply. We are committed to creating a moreequitableinclusiveand diverse company and we welcome applicants of all genders ages ethnicities cultures abilities sexual orientations sexual identification and life experiences. If you require accommodation in completing any pre-employment assessments or applications interviewing or otherwiseparticipatingin the recruitment process please email.

Finally sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

To apply pleasesubmityourresumeand a cover letter explaining why you are the right person for this role.

This isa great opportunityfor the right candidate.

Required Experience:

Manager