Bilingual Customer Account Specialist III, Customer Assistance

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Start date: June 8th 2026

Mandatory Training: 8am - 4pm Mon - Fri for 6 weeks onsite at 380 Wellington St. London Ont.

After training: Hybrid - Once a month on site (Subject to change)

Flexible business hours:

8am- 9pm Mon - Fri (Rotational)

9am - 5pm (Every other Saturday)

Department Overview

At TDCanada Trust(TDCT)Customer Assistance we collect on a variety of products that include both personal & small business banking arrears such as: credit cards overdraft personal loans unsecured line of credit mortgages home equity line of credit bridge loans auto finance loans small business vehicle lending & role is to work withcustomers to help them resolve their financial difficulties whilecollecting onthe funds owing to and supportive leadersyoullmake a meaningful difference to our business our customers and our communities.

Job Details

WhatYoullDo

As the voice of TDyoullbe passionate aboutunderstandingour role within the Contact Center is essential to TDs success as our customers are at the center of everything we customers through inbound and outbound legendary customer service by providingeach callerwiththe rightadviceto meet their uniquebankingneeds.

As a valued member of our Contact Centre Team you will:

• Make peoples day:strive to deliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD productsservicesand solutions.

• Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals:consistently reach performanceobjectives includingcustomer experience survey results adviceandquality goals compliance regulationsand productivity targets.

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.

WhereYoullWork

After completing in-person training and onboarding sessionsyoullwork primarily offsite. Since most of your work activities can be performed independentlyyoullspend about 95% of your timeatyour secure private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will providemoreinformationabouthow this works for their team.

Job Requirements

What You Need to Succeed

Wereproud to work with a group of diverse colleagues. If you have relevantexperiencethatisntmentioned below tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual English/French

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.

• Must display a high professional manner along with sound judgment time - management and decision-making skills.

• Ability tomultitask and navigate through computer systemsapplications and multiple screens with speed and accuracywhile balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices ( headsets etc.)

• Flexibility resiliency and a positive attitude when responding to challenging situations.

• Expected to meet the needs of customers by offering advice based on their total financial situation andpossessinga thorough knowledge of customer life cycle needs.

• Previouscollectioncredit experience and or call center and banking experienceisan asset

• Ability to workbothindependentlyand aspart of a team.

Additional Information

Weredelighted thatyoureconsidering building a career with TD. Through regular colleague development conversations training programs and a competitive benefits planwerecommitted to providing the support our colleagues need to thrive both at work and at home.

ColleagueDevelopment

Ifyoureinterested in a specific career path orarelookingtobuildcertain skills wewant to help you regular career development and performance conversations with your manager as well as access to a variety of mentoring programs to help you unlock future you have a passionabouthelping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organizationat TD andwerecommitted to helping youidentifyopportunities that support your goals.

Training & Onboarding

Werehosting in-person training and onboarding sessions at380 Wellington st London ONfor6weeksto ensureyouvegot everything you need to succeed in your new role.

InterviewProcess

Hiringmanager will reach out to candidates of interest to schedule an our bestto communicate outcomes to allapplicantsbyemail or phone call.

National OccupationClassification(NOC)Code

14201 Bankinginsuranceand otherfinancialclerks (NOC)

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):