Parts & Service Department Coordinator

PAPE MATERIAL HANDLING INC. ANCHORAGE AK

PARTS & SERVICE DEPARTMENT COORDINATOR:

Do you love working in an energetic fast-paced environment Do you want to be a part of a winning team Are you a detailed person who loves working with people

Pape Material Handling a premier capital equipment dealer in the West is seeking a Parts & Service Department Coordinator to join our team in Anchorage AK.

At Pape we invest in your growth. From robust training programs to continuous support we equip our team members with the tools to return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape Team!

WHAT YOULL DO:

As our Parts & Service Department coordinator you will be in a dynamic multi-faceted role that ensures our customers have a great experience when they purchase parts or get their equipment serviced.

Every day you will help manage incoming and outgoing service department work enter and manage work order data through various internal programs help staff the reception desk and parts counter dispatch technicians assist with safety inspections and related paperwork prepare warranty paperwork and monitor reimbursements provide excellent service to customers in person and on the phone ship and receive parts and more!

To thrive in this role you must be a detailed person enjoy working at a fast pace and have a winning attitude.

WHAT YOU NEED:

• Excellent computer skills including Word Excel Outlook and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior history with parts counter sales or service is required; mechanical aptitude is helpful!
• Experience working directly with customers and knowledge of the material handling equipment market are preferred.

Compensation: $22-26.50/hr (Depending on Experience)

Why work for Pape:

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 1 hour of sick leave for every 30 hours worked and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory.
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape Group maintains a drug-free workplace and as such requires candidates to successfully pass a pre-employment drug test.

Required Experience:

IC