Senior Manager, Operations
Job Location:
Riverside, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Senior Operations Manager leads multi-site operations for a large high-growth business unit delivering non-clinical care services to individuals with intellectual and developmental disabilities (IDD). This role focuses on driving referral-to-admission growth by improving conversion rates accelerating caregiver onboarding and ensuring operational readiness to support new clients. The Senior Operations Manager oversees integrated intake staffing customer service and case management functions while partnering cross-functionally to deliver a seamless compliant and person-centered care experience.
Primary Responsibilities
Lead the referral-to-admission workflow for IDD client referrals ensuring timely intake authorization verification and service initiation
Drive admissions growth by improving referral conversion rates reducing time-to-admission and resolving operational bottlenecks
Oversee caregiver pipeline readiness including recruitment coordination onboarding training and deployment for new client placements
Manage customer service operations supporting clients caregivers and Regional Center partners ensuring timely issue resolution and service continuity
Provide operational oversight of ongoing client and caregiver case management to ensure quality service delivery and regulatory compliance
Monitor operational performance metrics across admissions staffing call center operations and service delivery to drive accountability and improvement
Partner cross-functionally with Sales Talent Acquisition Client Services Compliance and Operations teams to strengthen onboarding workflows and support business growth
This is a hybrid position coming into the Inland office 1-2x per week.
WHAT YOU BRING TO THE TABLE:
Qualifications
- Bachelors degree in Healthcare Administration Business Administration or related field required; MBA is highly preferred
- Prior $5-25M P&L responsibility is required
5 years of progressive operations leadership experience in healthcare service delivery or related operational environments
- MBA is highly preferred
Experience managing multi-site operations or large operational teams preferred
Demonstrated experience supporting high-volume admissions staffing or service delivery operations
Strong familiarity with operational metrics workflow optimization and performance management
Experience collaborating across departments to improve operational efficiency and service outcomes
Skills
Operational leadership and team development
Data-driven decision making and performance management
Strategic planning and business scaling
Strong cross-functional communication and stakeholder management
Problem-solving and process improvement
Financial and operational acumen
Proficiency with operational tools and reporting systems (Microsoft Office; Salesforce or BI tools preferred)
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
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- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$120973 - $154253 USD
Required Experience:
Senior Manager
