Manager of Outpatient Nursing Operations

The Manager of Outpatient Nursing Operations Opportunity:

The Manager of Outpatient Nursing Operations provides clinical operational and administrative leadership for nursing services within the Outpatient Psychiatry program. This role oversees nursing staff across multiple clinic locations and ensures the delivery of safe efficient and high-quality patient care.

Working in collaboration with the Director of Outpatient Services and interdisciplinary teams the Manager supports staff development operational efficiency regulatory compliance and patient outcomes. The position serves as a resource for clinical decision-making staff support and crisis response while ensuring outpatient nursing practices align with organizational policies professional standards and applicable regulatory requirements.

Compensation and Benefits:

• The starting pay range for this role is $91333 - $99466 based on education and experience.
• This position is full-time and in person.

• PTO paid holidays health insurance dental insurance vision insurance on-site bistro and cafeteria pharmacy newly updated facility life insurance accident insurance hospital insurance employee assistance program and employee discounts.
• As a full-time employee of NCHC you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

What Qualifies You:

Required:

• Current Registered Nurse (RN) license in the State of Wisconsin.
• Valid drivers license and access to a personal vehicle.
• Two or more years of progressively responsible nursing experience.
• Current Basic Life Support (BLS/CPR) certification.

Preferred:

• Bachelor of Science in Nursing (BSN)
• Two or more years of progressively responsible nursing experience in a psychiatric nursing setting.
• More than 1 year of supervisory experience as a nurse.

In evaluating candidates for this position North Central Health Care may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

What a Manager of Outpatient Nursing Operations does at NCHC:

Nursing Operations Leadership

• Manage daily operations of outpatient psychiatry nursing services across clinic locations.
  Provide leadership oversight and guidance to nursing staff to ensure quality patient care and operational effectiveness.
  Monitor clinic workflows staffing needs and service delivery to maintain efficient operations.
  Assist with direct patient care as needed based on clinic demand.
• Develop and maintain staff schedules and clinic coverage plans.
  Complete required reports and operational documentation including monthly reports provided to partner organizations.
  Utilize electronic systems to monitor operational performance and clinical activities.
  Participate in program planning and operational improvement initiatives.

Clinical Oversight and Patient Care Coordination

• Provide clinical guidance to staff regarding patient care medication processes and nursing best practices.
  Oversee medication refill workflows injections and other clinical procedures within scope of practice.
  Respond to and assist with crisis situations involving escalated or emotionally dysregulated patients.
  Collaborate with providers crisis teams and other programs to ensure coordinated patient care.

Regulatory Compliance and Quality Assurance

• Ensure compliance with all applicable regulatory and accreditation standards including CMS DHS/DQA and Joint Commission requirements.
  Conduct audits and reviews to ensure adherence to policies procedures and clinical best practices.
  Participate in development and updates of departmental policies and procedures.
  Promote a culture of safety accountability and quality improvement.

Collaboration and Communication

• Work closely with the Director of Outpatient Services and other leadership to support program goals and operational success.
  Partner with clinical teams information services and other departments to address operational issues and improve patient outcomes.
  Serve as a point of contact for staff concerns operational challenges and clinical coordination needs.
• Provide support across clinic locations when needed.
  Address patient concerns and assist staff in resolving operational or clinical issues.
  Perform other duties as assigned to support departmental and organizational objectives.

Supervisory Responsibilities

• Recruit interview hire train and retain qualified nursing staff.
• Assign work manage schedules and ensure adequate staffing coverage across clinic locations.
• Conduct performance evaluations and address performance concerns through coaching mentoring and corrective action when necessary.
• Support professional development and training initiatives for nursing staff.
• Lead regular staff meetings and maintain open communication within the team.
• This position directly supervises outpatient nursing staff and related clinical personnel.

About North Central Health Care:

Nestled in the heart of Central Wisconsin North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade Lincoln and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work provide passionate and high-quality care for individuals and families within the fields of mental health treatment addiction services long term care short term care physical therapy crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.

In compliance with the American with Disabilities Act NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Required Experience:

Manager