Hospital Ambassador
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Job Location:
Jamaica Plain, MA - USA
Hourly Salary:
$ 18 - 27
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Provides accurate and timely information and services to staff patients visitors and callers in a polite professional and friendly manner in accordance with safety and customer service standards. Greets all staff patients and visitors to enhance their experience while participating in the layered screening approach to aid in the continued safety of BWFH.Does this position require Patient Care No
Essential Functions
-Actively greets patients family/visitors and staff in a polite professional friendly and welcoming manner
-Communicate and educate on entrance policies which may include universal masking and visitor restrictions.
-Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes but is not limited to providing information regarding hospital services and office locations as well as clear and understandable directions.
-Ensures hospital lobbies and public areas are clean safe and uncluttered in accordance with all infection control standards.
-Responds to requests from patients requiring escort or assistance.
-Provides accurate service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines.
-Works in collaboration with volunteers to ensure patients family/visitors and staff receive accurate timely and service-oriented assistance.
-Initiates emergency codes and participates in actual or mock emergency procedures
-Performs other duties as assigned within the scope of the Hospital Ambassador role.
- Adheres to Departmental policies and procedures including but not limited to:
- Attendance and punctuality including the use of time keeping software before beginning work and at the end of day.
- Uniform requirements
Qualifications
Schedule
6 am - 2 pm
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Customer service experience required
Knowledge Skills and Abilities
- Basic computer skills required to access patient information through Epic.
- Adheres and to all I CARE Standards.
- Able to effectively and professionally communicate with a diverse population.
- Able to problem solve and escalate matters to departmental leadership as appropriate.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.26 - $27.13/HourlyGrade
SF1110EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
