Customer Success Strategy & Operations Manager

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As the Customer Success Strategy & Operations Manager you will bridge the gap between high-level vision and operational reality. Youll lead high-stakes cross-functional initiatives that scale the Everpure Platform and redefine how we deliver value to our global customers. By partnering directly with leadership you will transform ambiguity into actionable frameworks ensuring our most critical priorities achieve measurable business impact.

WHAT YOULL DO

• Drive Strategic Execution: Partner with Customer Success leadership to translate annual priorities into executable roadmaps ensuring organizational alignment and the delivery of key business outcomes.
• Lead Complex Initiatives: Own and drive high-impact cross-functional initiativesfrom initial scoping to global adoptionfocused on scaling operations and enhancing the customer lifecycle across the Everpure ecosystem.
• Architect Business Rhythms: Design and manage the operational heartbeat of the organization including QBRs and planning cycles to facilitate data-driven decision-making and executive transparency.
• Scale Operational Excellence: Identify friction points in current workflows and introduce scalable processes tools and change management frameworks that increase team velocity without adding unnecessary overhead.
• Influence Cross-Functional Outcomes: Act as the primary connective tissue between Customer Success Product and Sales to drive shared KPIs and ensure a unified experience for our customers.

WHAT YOU BRING

• Experience: 7 years experience in program management business operations or strategyideally in Customer Success or SaaS
• Track Record: Leading complex cross-functional initiatives from idea to measurable impact
• Strategic Program Leadership: Proven expertise in leading large-scale cross-functional business initiatives within a SaaS or high-growth technology environment with a focus on turning complex problems into structured solutions.
• Operational & Change Management Expertise: Strong foundation in program management methodologies and change management principles (such as PROSCI) used to drive the adoption of new operating models or organizational behaviors.
• Executive Influence & Communication: Exceptional ability to synthesize complex data into clear recommendations for senior leaders facilitating alignment across diverse global stakeholders.
• Adaptability in Ambiguity: A results-driven mindset with the ability to build frameworks from scratch and manage multiple competing priorities in a fast-paced evolving landscape.
• Location: We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.