Lead Infrastructure Engineer Technical Solutions Engineering

Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Executes creative solutions for the design development and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
• Adds to team culture of diversity opportunity inclusion and respect
• Collaborates with colleagues globally to accomplish team objectives
• Manages stakeholder relationships and the teams work in accordance with compliance standards service level agreements and product supportability requirements
• Partners with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
• Demonstrates a high aptitude for both learning and teaching as product teams are continually releasing new features and products
• Provides (follow the sun) 24/7 on call support through a distributed team spanning multiple time zones.

Required qualifications capabilities and skills

• Formal training or certification on Infrastructure engineering concepts and 5 years applied experience
• Deep knowledge of one or more areas of infrastructure engineering such as hardware networking terminology databases storage engineering deployment practices integration automation scaling resilience or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g. Scripting Python etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• A drive to continue to develop technical and cross-functional knowledge
• Familiarity with working in a large distributed system across a range of technologies including compute databases messaging observability and telemetry
• Knowledge of incident change and problem management processes and the controls that govern them
• Understanding of data-driven decision making
• AWS certification(s)

• Kubernetes Azure GCP or Terraform certifications

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorgan Chases review of criminal conviction history including pretrial diversions or program entries.