Sr Manager Tech Support PMO

DexCom

Job Location:

San Diego, CA - USA

Monthly Salary: $ 135100 - 225100

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Dexcom has been ranked in the Top 10 on Forbes Best Customer Service list 2 years in a row. The Technical Support team is redefining how MedTech support is delivered customer obsessed technology first and outcome driven. Were building intelligent support layers that guide patients providers and partners through seamless journeys anchored on customer success.

Technical Support PMO is the bridge between strategy and execution - driving a disciplined portfolio of programs and projects that improve the support journey for customers and caregivers while strengthening operational performance for frontline teams.

Where you come in:

As Senior Manager Program Management Technical Support PMO you will own the endtoend PMO operating model for Technical Support including portfolio intake prioritization governance delivery standards and benefits realization across all strategic programs in the function.

Own the Technical Support PMO operating model including intake prioritization governance cadence and portfolio health reporting.
Lead endtoend delivery for a portfolio of Tech Support programs and projectsfrom business case and charter through golive hypercare and closure.
Establish and enforce consistent delivery standards (stage gates templates RAID change control and documentation hygiene) to improve speed and predictability.
Build and maintain integrated roadmaps that connect strategy to milestones dependencies resourcing and measurable outcomes.
Run governance forums (portfolio reviews steering committees prioritization councils) and ensure decisions are documented and actioned.
Drive benefits realization: define outcome metrics up front track performance against targets and close the loop on value delivered.
Lead crossfunctional dependency management across Technical Support IT Product Customer Advocacy and Operations; proactively surface tradeoffs and mitigation plans.
Own program communications and executive-ready reportingtranslating delivery progress into strategic impact risks and decision points.
Partner with analytics teams to standardize dashboards and ensure transparency on portfolio performance risks and capacity.
Own capacity and resource planning for the portfolio including quarterly allocation reviews data hygiene and ongoing resource alignment with functional leaders.
Enable change management for new tools and processes (readiness training coordination launch plans adoption tracking and sustained performance).
Champion global consistency local relevance by standardizing practices while adapting delivery to regional and operational realities.
Coach and develop program/project managers building capability through mentoring playbooks and knowledge sharing.

What makes you successful:

You are a strategic systems-oriented program leader who connects future vision to present execution and sees how initiatives interrelate across the enterprise.
You communicate at an organizational level about strategy value and outcomesgoing beyond task updates to executive-ready narratives.
You have strong stakeholder engagement skills and can influence without authority across functions geographies and cultures.
You bring strong portfolio governance and delivery discipline: methodologies tools risk/issue management and change control.
You are outcomes-driven and skilled in benefits realization and value measurement (KPIs/OKRs dashboards and benefits mapping).
You are comfortable working in hybrid delivery environments (waterfall agile and blended approaches) and can tailor the approach to project needs.
You excel at planning and documentation fundamentals (business case charter stakeholder register RAID log stage gates and closure/lessons learned).
You build transparency and trust through data quality clear reporting and timely escalation of risks and decisions.
You can lead through otherssetting direction deploying resources and developing talent while creating a positive values-led work environment.
You have strong business acumen and can translate operational needs into technology and process requirements that scale.

What youll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:

15-25%

Experience and Education Requirements:

Typically requires a Bachelors degree with 13 years of industry experience
5-8 years of previous people management experience

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may at its discretion assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability. Dexcoms AAP may be viewed upon request by contacting Talent Acquisition at

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Dexcom Talent Acquisition at

Meritain an Aetna Company creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files please click on the URL provided: all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:

$135100.00 - $225100.00

Required Experience:

Manager

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years ...