AV Service Technician

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Respond to client needs by:
• Perform diagnostics on system issues.
• Reporting of problems and testing of systems.
• Test AV signal flow and programming.
• Ensure functionality of control systems.
• Providing guidance on how to optimize repair or upgrade technology.
• Interact with clients to educate and assess changes needed provide tutorials as applicable to the highest level of customer service to ensure client satisfaction.
• Liaison with client to set up confirm and outreach for appointments and technical needs.
• Act as a backup resource for the service desk to assist with tickets and other needs.
• Complete timely documentation for pre/post visit notes including all service activities updated and client interactions. Request for appointment follow-ups and other client needs.
• Work cross functionally with sales and design on client surveys proposals and other needs that may arise.
• On-call weekend rotation is required.

• 5 years experience working within residential AV smart home automation.
• Flexibility and willingness to travel to multiple site locations & areas throughout the tri-state area including but not limited to: NYC 5 boroughs Long Island including the Hamptons Southern CT Westchester County NJ Northern NJ.
• Strong knowledge and understanding of:
• Audio & Video distribution concepts and equipment (HDMI Dante audio)
• IR RS-232 and Network control protocols & communication.
• Networking standards including but not limited to VPN connections & port forwarding concepts.
• Savant Creston and/or Control4 control systems.
• Lutron lighting & shade systems.
• HVAC and thermostat functionality.
• Excellent verbal and written communication skills.
• Must be organized and proficient in time management skills.
• Comfortable interacting with VIP clientele in a fast-paced environment.
• Expertise with product lines including Crestron Savant Sonos Lutron Snapav Access Networks Sonance Bluebolt Future Automation and Seura.
• Expert knowledge of Crestron Toolbox Savant Dyn DNS etc.
• Ability to lift move and push 50 lbs.
• Valid drivers license required.
• Crestron Savant Lutron and/or other manufacturers training certifications a plus.
• High school diploma or equivalent preferred.
• Mastery of control systems including Creston Lutron Savant and Control4.

Join the Team thats Simplifying Smart Technology

Daisy is the first national brand to help people easily use and enjoy technology fostering a sense of security comfort and happiness in their spaces. As we expand across the country were looking for passionate driven and innovative team members eager to contribute to our mission. While we have various open opportunities were always welcoming new Technicians!

The Daisy Difference for Technicians

We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery expand your role to leadership or even own a Daisy branch one day we providethe training resources and support to help you get there.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Daisy Corporate.}