Business Support Intake Officer

About Us

Hope Community Services is a values-driven organisation committed to empowering individuals and strengthening communities. We deliver a wide range of services across Western Australia supporting people experiencing family and domestic violence homelessness mental health challenges and other complex needs.

In partnership with Yorgum Healing Services Aboriginal Corporation and a network of specialist providers we operate the Armadale Family and Domestic Violence (FDV) Huba collaborative multidisciplinary service that provides victim-survivors with access to holistic culturally safe support in one accessible location. Our work is grounded in trauma-informed inclusive practice that respects people of all backgrounds identities and lived experiences.

The Business Support Intake Officer plays a key role in ensuring the smooth day-to-day operation of the FDV Hub while supporting timely and effective client intake.

You will manage referrals coordinate intake processes and provide high-quality administrative support to the service. This is a fast-paced and rewarding role suited to someone highly organised responsive and committed to supporting people with empathy and professionalism.

• $38.65ph superannuation
• Up to $15900.00 salary packaging benefits (huge tax saving!)
• Mon-Fri (8.30am-4.30pm) - 38 hours per week
• Opportunity to work within a collaborative multidisciplinary FDV Hub
• A supportive purpose-driven team environment
• Ongoing professional development and training opportunities
• The chance to make a meaningful impact in the lives of individuals and families

• Certificate or Diploma in Business Administration Community Services or similar (or equivalent experience)
• Strong administrative and organisational skills with the ability to manage competing priorities
• Experience in office coordination and client-facing roles
• Excellent communication skills (written and interpersonal)
• Ability to respond to clients with empathy cultural sensitivity and professionalism
• Experience working in culturally appropriate ways

Desirable:

• Experience in community services health or social services
• Understanding of Family and Domestic Violence (FDV)
• Experience using client management systems (e.g. SafeNet)
• Ability to work within a multidisciplinary team
• Skills in trauma-informed practice de-escalation and conflict management

Pre-employment requirements:

• Current Drivers Licence
• Working with Children Check
• National Police Clearance (within 3 months)
• First Aid Certificate

If you are passionate about making a difference and thrive in a dynamic people-focused environment we encourage you to apply. We are an inclusive employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse communities LGBTQIA individuals and people with disability.

Submit your resume and a cover letter outlining your suitability for the role and if you are shortlisted you be contacted for an interview.