Swedish Speaking Customer Service Representative

About the Role

This recruitment is managed by an external HR consultancy on behalf of multiple international companies operating customer support centers in Greece.

It is a Customer Service Representative role requiring fluency Swedish supporting large well-known global brands in e-commerce consumer electronics digital services and financial platforms (e.g. Dyson Disney Zalando PayPal Viva Wallet Daimler Truck).

We need Swedish native or fluent speakers. You will support your language-speaking customers via phone email or chat ensuring a high-quality service experience.

Key Responsibilities

• Handle inbound customer inquiries professionally and efficiently
• Provide accurate information and resolve issues in line with client procedures
• Document interactions in internal systems
• Meet defined quality and productivity targets
• Escalate complex cases when required

Requirements

• Full fluency (C1C2) in Swedish
• English proficiency (minimum B2)
• Willingness to relocate to Greece
• EU citizenship is mandatory (non-Greek residence permits are not accepted)
• Customer service experience is not mandatory
• Strong communication skills empathy attention to detail and problem-solving ability
• Ability to work independently and follow structured processes

Recruitment Process

1. Screening interview with the Recruiter in English (all CVs are accepted in English)
2. Online language and behavioral assessment
3. Online interview with the hiring manager
4. Job offer

Training

• Fully paid training provided
• For certain remote roles training may take place on-site (accommodation is provided)

Salary & Bonus

• Salary gross/month paid 14 salaries per year
• Monthly productivity bonus up to 10% of gross salary

Work Location

• On-site roles: Athens Greece
• Remote roles: work from anywhere in Greece after registration

Working Hours

• Full-time schedules standard office hours
• Evening or weekend shifts may apply depending on the project

Benefits

• Full relocation support (flight initial accommodation housing assistance)
• Health care benefits and employee discounts
• Free online Greek language courses
• Employee referral program

Trial Period

• Two-month trial period from the start date

* If relocating to Greece has been on your wish list this opportunity allows you to combine a stable job with a great weather friendly international environment while building your career in an international customer service role!