• Lisbon Portugal On-Site
• Relocation Support for Work-Permitted Candidates

How to Apply

Send your CV to or Use Application Form

Join an international customer experience team supporting global digital platforms across industries including technology solutions e-commerce risk & fraud prevention and insurance services.

We are currently hiring German-speaking Customer Service Agents for several exciting international projects in this role you will assist customers with inquiries resolve issues and ensure a smooth and high-quality user experience across different platforms and services.

This opportunity is ideal for candidates who enjoy problem-solving customer interaction and working in a dynamic multicultural environment.

What Youll Do

• Provide customer support via phone chat and email in German
• Assist customers with service inquiries account questions and troubleshooting
• Handle customer cases with professionalism and attention to detail
• Maintain accurate documentation in internal systems
• Investigate and resolve issues following platform guidelines
• Work collaboratively with internal teams to ensure excellent customer experience

What Were Looking For

• C1/C2 German (mandatory)
• English B2 or higher
• Strong communication and customer service skills
• Ability to work in a fast-paced international environment
• Strong analytical and problem-solving abilities
• Comfortable working with digital tools and systems

Additional project-specific advantages:

• Experience or knowledge in digital marketing or web design
• Experience in fraud investigation risk analysis or e-commerce support
• Strong attention to detail and investigative mindset
• Experience with Microsoft Word and Excel

Work Schedules

Schedules vary depending on the project:

Sunday Friday 05:00 20:00 (rotational shifts)
Days Off: Saturday 1 rotational day
Uber support up to 25 for early shifts

Monday Sunday 08:00 23:00 (rotational shifts)
2 rotational days off

Monday Friday 07:30 20:00 (rotational shifts)
Weekends off

Monday Sunday 08:00 17:00 or 09:00 18:00 (rotational shifts)
Future possibility of 24/7 operations

Salary & Benefits

Base Salary: 1100 gross 14 months

Additional bonuses depending on project:

Performance Bonus: up to 100/month (11 months)
Attendance Bonus: up to 180/month (11 months)

Additional benefits:

• Health insurance from day 1 (fully covered after 6 months)
• Paid training and onboarding
• International working environment in Lisbon

If youre ready to build an international career in Lisbon and work with global platforms across exciting industries apply now and become part of a team where your language skills truly make an impact...