French Speaking Customer Support Agent
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Job Summary
Consumer Credit Platform Braga Portugal On-Site
Join a global customer experience leader supporting a major European consumer credit and financial services platform used by thousands of customers for everyday financing solutions.
We are looking for French-speaking Customer Support Agent to assist customers with inquiries related to consumer credit services account management payments and financing solutions ensuring a professional and reliable customer experience.
This role is ideal for candidates who enjoy helping customers solving financial service inquiries and working in an international environment.
What Youll Do
- Assist French-speaking customers with inquiries related to consumer credit services and financing products
- Support users with account questions payments and platform access
- Handle requests through phone email or digital channels
- Update CRM systems with accurate customer information
- Provide professional empathetic and solution-oriented customer support
- Collaborate with internal teams to maintain high service quality
What Were Looking For
- C1/C2 French (mandatory)
- Good communication and problem-solving skills
- Customer-oriented mindset
- Comfortable using digital tools and CRM systems
- Previous experience in customer support or financial services is a plus
Work Schedule
- Monday Friday
- Rotational shifts between 07:00 19:00
- Saturday: 08:00 15:00
- Days Off: Sunday 1 rotational day during the week
Salary & Benefits
- Base Salary: 930 gross 14 months
- Performance Bonus: 155/month 12 months
- Meal Allowance: 7.63/day
- Braga Position Bonus: 20/month 12 months
- Welcome Bonus: paid in 12 monthly installments during the first year
Additional benefits:
- Permanent contract (3-month trial period)
- Paid training for the project
- Career development opportunities
- Health insurance from day 1 (fully covered after 6 months)
Work Authorization Requirements
Candidates must have valid documentation to work in Portugal such as:
- EU ID / EU citizenship
- Portuguese residence card
- Manifestação de Interesse
- Valid Type D work visa AIMA appointment scheduled NIF
- Expired Type D visa AIMA appointment already attended NIF
- NISS is preferred but support can be provided if needed.
Apply now and join a global team supporting an international consumer credit platform...
