Mandarin Speaking Customer Support Executive – Payment Support
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Support Executive Payment Support (Mandarin Speaker)
We are currently looking for a dedicated and customer-focused Customer Support Executive to join our Payment Support Team based on-site in Kuala Lumpur. This role is ideal for candidates with prior customer service experience and a background in KYC financial services or banking operations.
Key Responsibilities:
- Provide professional customer support related to payment inquiries via phone email and chat
- Assist customers with transaction issues payment status account verification and service requests
- Handle escalations and resolve customer concerns in a timely manner
- Support KYC verification processes and ensure compliance with internal procedures
- Maintain accurate records of customer interactions and case updates
- Coordinate with internal teams such as Risk Compliance and Operations when required
- Deliver excellent customer experience while meeting service KPIs
Requirements:
- Mandarin speaker with strong communication skills
- Prior Customer Service experience required (minimum 1 year preferred)
- KYC / Financial / Banking experience is a must
- Good problem-solving and interpersonal skills
- Able to work in a fast-paced environment
- Basic computer literacy and system navigation skills
- Willing to work on-site in Kuala Lumpur
Working Schedule:
- Rotational Shift 24/7
- 5 working days 2 days off
Additional Information:
- Immediate availability preferred
- Training provided
- Career development opportunities available
