Croatian Customer Support Specialist – Relocation to Athens + Bonus
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Athens Greece
Contract: Permanent (40h/week 8h/day 5 days/week)
About the Role
Join a global travel platform and become part of an international team supporting customers worldwide.
As a Croatian-speaking Customer Support Specialist you will assist users with bookings reservations and general inquiries ensuring a smooth and positive customer experience.
Work Model
- On-site training in Athens (9 weeks)
- After training: remote work may be considered based on performance and readiness
- Employees relocating from abroad must work on-site for at least 3 months (unless already based in Greece with confirmed housing and internet)
Key Responsibilities
- Handle customer inquiries via phone email and chat
- Support with reservations cancellations and booking changes
- Assist with payment-related questions and issues
- Provide clear and professional communication in Croatian and English
- Ensure high levels of customer satisfaction
Requirements
- Croatian: Fluency or C1 level
- English: B2 level
- Strong communication and problem-solving skills
- Customer-oriented mindset
- EU citizenship or valid residence permit with full work rights
What We Offer
- Salary: 14 salaries per year (12 monthly 1 Easter 1 split between Summer & Christmas)
- Performance bonus
- Sign-on bonus: 1200 (for current hiring wave)
- Private health & life insurance
- 25 days annual leave
- 50/month meal voucher
Relocation & Support
- 3 months hotel accommodation (Croatian hires)
- Up to 300 relocation support (reimbursement with first salary)
- Legal support with hiring documentation
