Workshop Manager – Gearbox & Winch Service Technician

Workshop Manager & Technical Service Specialist Gearboxes & Winches (Drive Technology)
Location: Ponchatoula LA 70454
Salary: $60000 $70000 potential bonus

We are seeking a hands-on Workshop Manager & Technical Service Specialist with strong experience in gearbox and winch repair mechanical troubleshooting and drive technology systems. This role combines technical workshop leadership customer service and field service operations with a focus on spare parts sales repairs and claims management.

Key Responsibilities

• Lead sales growth strategies and strengthen long-term customer relationships
• Provide technical support and consulting for drive technology products spare parts repairs and claims
• Coordinate inside sales activities including orders proposals and customer negotiations
• Perform assembly inspection troubleshooting and repair of gearboxes and winches
• Deliver on-site service technical inspections and field repairs when required
• Prepare quotations technical documentation and service reports
• Conduct customer meetings and technical presentations
• Ensure timely processing of orders within cost quality and deadline targets
• Support contract review and sales negotiations
• Maintain accurate documentation of service activities and market insights

Requirements

• Hands-on experience with gearboxes winches and mechanical drive systems
• Strong mechanical troubleshooting and repair skills (shop and field service)
• Experience in technical service maintenance or customer support roles preferred
• Ability to work independently with a structured and reliable approach
• Strong communication and customer-facing skills
• Valid drivers license and ability to travel frequently (35% including international travel)
• Proficiency in MS Office; ERP system experience (Sage preferred)

Preferred Qualifications

• Background in drive technology mechanical engineering or industrial service
• Experience in spare parts sales claims handling or field service operations
• Strong problem-solving mindset and customer-focused approach

What We Offer

• Competitive salary: $60K$70K bonus potential
• Opportunity for international exposure and technical training
• Career growth in a global engineering and service environment
• Relocation support available for the right candidate

Apply today if you are a hands-on technical expert ready to lead workshop operations and deliver high-quality service in a growing industrial environment.