Patient Analytics Senior Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
$ 137600 - 206400
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
General Summary:
Vertex is seeking aSenior Managerof Patient Support& EngagementAnalytics toown and deliveranalytics initiatives thatoptimizepatient services and programs primarily supporting therapies forkidney diseases. This role willgeneratedata-driven insightspatient journeyanalytics andpredictive modelingto enhance patient engagement and improve operational efficiency across Vertexs patient support ecosystem.
The ideal candidate is anindividual contributor who can independently own an analytics portfolio end-to-endfrom problem framing and measurement strategy through delivery adoption and ongoing optimization. They translate complex concepts into clear actionable insights for diverse stakeholdersdemonstrateexceptional attention to detail and accuracy and proactively build strong cross-functional relationships to influence decisions and drive measurable impact.
Key Duties and Responsibilities:
Define thepatientsupport analytics strategy and quarterly roadmapaligningpriorities to businessobjectivesandestablishingclear decision paths.
Own the measurement framework (KPIs dashboards and reporting standards) tomonitorprogram effectiveness operational performance and patient experience.
Utilize advanced statistical techniques machine learning models and data visualization tools (Tableau Power BI) to inform strategic decisions.
Partner with Patient ServicesMarketing and Commercial Operations toidentifyactionable insights thatdeliver a positive treatmentexperience.
Present insights and recommendations to program and senior PSP leadership; influence data-driven decisions across cross-functional partners.
Pilot and scale new analytical methodologies and visualization tools to improve insight quality speed and operational impact.
Ensure compliance with HIPAA data privacy regulations and Vertexs data governance standards.
Serve as the analytics partner to Data Engineering to define requirements andoptimizedata infrastructure(data warehouse data lake) for scalable analytics solutions.
Manage external vendors and oversee data quality assurance for patient support analytics.
Knowledge and Skills:
Criticalthinkerwith a demonstrated ability toidentifykey trends synthesize complex data and translate findings into actionable recommendations.
Advanced analyticalexpertisewithproficiencyin Excel SQL and Power BI;familiarity with Python and Snowflake is a strong plus.
Strong data storytelling ability transforming analytical insights into compelling narratives that enable informed decisionmaking across crossfunctional teams.
Proven ability to independently leadendtoendanalytics workstreams from problem definition and measurement design through delivery enablement and adoption.
Exceptional communication skills both written and verbal with the ability to present insights clearly and persuasively to cross-functional teams andseniorPSPleadership.
Highly flexible comfortable navigating ambiguity and thriving in a fast-paced dynamic environment.
Domainexpertiseinkidney diseaseis a plus.
Education and Experience:
Bachelors degree ina quantitativediscipline(e.g.Data Science StatisticsEconomicsHealthcare Analytics or related field).
Typically requires6 years of experience in pharma/biotech analytics (or equivalent) with a focus on patient support commercial analytics forecasting and/or commercial operations.
Strong experience owning crossfunctional analytics initiatives with measurable business impact.
Pay Range:
$137600 - $206400Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors including skills competencies experience and other job-related factors permitted by law.
At Vertex our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career financial family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter) educational assistance programs including student loan repayment a generous commuting subsidy matching charitable donations 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:
In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Hybrid
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at
Required Experience:
Senior Manager
About Company
Vertex Pharmaceuticals invests in scientific innovation to create transformative medicines for people with serious diseases.
