Why Harvey

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500 customers in 60 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

Role Overview

We are seeking a highly organized and strategic Program Manager Customer Stories & Advocacy to own and scale Harveys customer storytelling and executive advocacy this role you will evolve Harveys Customer Stories program from a strong foundation into a repeatable global advocacy systemone that fuels GTM motions product launches executive credibility and long-term customer loyalty. You will be accountable for the full lifecycle of customer storytelling including writing editing and producing customer stories and executive profiles across written and video formats from concept through final publication. This is a high-visibility cross-functional role at the intersection of Customer Engagement Product Marketing and GTM ideal for someone who thrives on building durable programs while personally owning the quality and clarity of the output.

What Youll Do

• Own the strategy roadmap and execution of Harveys Customer Stories program delivering high-impact use-caseled stories across written and video formats priority segments and geographies

• Collaborate with internal creative teams and external production partners to plan produce and deliver video customer storiesfrom concept and scripting through on-site shoots and post-production

• Scale and operationalize the Innovation Spotlight program a video-driven format spotlighting senior customer leaders (CIOs CINOs GCs CLOs) to elevate Harveys executive-level credibility

• Build the operational backbone for customer stories and advocacy programs including intake processes editorial calendars production workflows approval processes and localization frameworks

• Partner cross-functionally with Product Marketing Sales and Customer Success to align stories with core narratives use cases and launches

• Build trusted long-term relationships with senior customer stakeholders and act as a front-line ambassador for Harvey in executive storytelling and advocacy moments

What You Have

• 58 years of experience in customer marketing storytelling advocacy program management or related roles at a high-growth SaaS or technology company

• Proven experience owning end-to-end customer stories or advocacy programs from strategy and writing through execution

• Exceptional writing editing and storytelling skills with a proven ability to independently produce polished executive-ready customer stories and advocacy content

• Meaningful experience with video productionincluding planning shoots working with production crews on site managing post-production workflows and delivering polished video content

• Strong program management skills with exceptional attention to detail and follow-through

• Excellent written and verbal communication skills; comfortable engaging with senior executives and internal stakeholders

Compensation

$116200-$174200

Depending on your location an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Manager