Vendor Relations Manager

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

SPECIFIC RESPONSIBILITES

Managed Service Provider (MSP) Governance & Accountability

• Act as the primary owner and single point of accountability for MSP relationships

• Ensure delivery aligns with MSAs SOWs SLAs OLAs and KPIs

• Translate contractual terms into measurable performance outcomes

• Establish and lead governance cadences (operational monthly and quarterly reviews)

• Drive performance reviews and corrective action plans using data-driven insights

Vendor Strategy & Portfolio Management

• Develop and execute an IT vendor management strategy aligned to business and IT goals

• Maintain and optimize a structured vendor portfolio (renewals terminations consolidation)

• Partner with procurement on vendor selection onboarding and contract lifecycle management

• Balance collaborative vendor relationships with firm contract-based accountability

Service Performance SLA & Contract Management

• Define track and enforce service performance metrics tied to contracts

• Validate vendor SLA and KPI reporting for accuracy and relevance

• Identify service breaches and systemic issues; lead root-cause analysis and remediation

• Ensure service credits penalties and escalations are applied per contract terms

Financial P&L & Commercial Management

• Manage IT vendor financials including OpEx forecasting cost allocation and variance analysis

• Partner with Finance to ensure vendor spend aligns with budget and financial targets

• Lead or support contract negotiations and renewals

• Validate invoices against contracted rates volumes and delivered outcomes

• Provide transparency into run-rate spend forecasts and financial risk

• Identify cost optimization opportunities without increasing delivery or operational risk

Staff Augmentation & Resource-Based Services Oversight

• Govern vendors providing staff augmentation and time-and-materials services

• Validate resource utilization role alignment rate cards and deliverables

• Apply consistent performance accountability and financial controls across all resource models

• Partner with IT leaders to assess scalability and cost-effectiveness of staff augmentation vs. managed services

Data Reporting & Analytics

• Develop and maintain advanced reporting using Excel and Power BI

• Build dashboards for SLA KPI vendor performance and financial metrics

• Integrate data from service management contract and financial systems

• Translate complex data into actionable insights for technical financial and executive audiences

Risk Compliance & Control

• Identify and mitigate vendor-related risks (cybersecurity compliance operational resilience

• Ensure vendor adherence to legal regulatory and internal policy requirements

• Partner with audit risk and security teams on audits and remediation

• Ensure vendor services align with enterprise standards for incident problem change and continuity management

Executive Communication & Stakeholder Management

• Produce executive-ready reporting on vendor performance financials risks and corrective actions

• Communicate contractual positions service risks and financial impacts to senior IT and business leaders

EDUCATION & EXPERIENCE

Education

• Bachelors degree in Information Technology Business Finance or a related field

• Masters degree is preferred

Experience

• 10 years of experience in IT vendor management service delivery management procurement or IT operations

• Demonstrated experience with:

• Reading interpreting and enforcing IT contracts and SLAs

• Managing managed service providers and staff augmentation models

• Building business cases preparing risk assessments variance analysis

• IT financial management and P&L concepts

• Advanced use of Excel SAP and PowerBI for vendor service and financial reporting
  

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day