Program Manager

Program Manager Global Clients Americas (GCA)
Company:Securitas USA
Location:Freehold NJ In office 5 days/week
Compensation:$75000$79000 annually $500/month car allowance
Benefits:Medical Dental Vision 401(k) with company match Paid Time Off Career Growth Opportunities

Lead Influence and Grow with a Global Security Leader

At Securitas leadership is about more than managing daytoday operations. Its about building trust shaping the client experience and making an impact that people can see and feel.

Were looking for aProgram Managerto oversee operations across multiple client locations in ourGlobal Clients Americas (GCA) this role youll be the key connection between our clients our teams and our businessdriving service excellence consistency and continuous improvement.

If you enjoy leading people solving problems and owning results this role gives you the platform to do it on a large scale.

Why This Role Matters

As Program Manager you will:

• Lead and develop teams across multiple sites
• Build strong trusted relationships with client stakeholders
• Drive operational performance staffing and compliance
• Oversee critical security operations based in Freehold including a card processing center and a GSOC
• Influence how security services are delivered across a distributed portfolio

Youll have the autonomy to make decisions the support of a global organization and the opportunity to grow your career in a fastmoving clientfocused environment.

What Youll Do

Client & Relationship Management

• Serve as the primary point of contact for assigned clients ensuring service delivery meets and exceeds expectations.
• Build and maintain strong relationships with client executives and sitelevel leaders.
• Lead regular client meetings address issues proactively and implement solutions that improve satisfaction and retention.

Team Leadership & Performance

• Lead coach and support security leaders and officers across multiple locations.
• Oversee recruitment onboarding and development to build highperforming engaged teams.
• Conduct performance reviews and regular coaching to drive accountability growth and a positive work environment.

Operational & Financial Management

• Support the preparation and management of budgets for assigned programs and accounts.
• Oversee scheduling payroll and staffing to ensure costeffective compliant operations.
• Ensure adherence to all legal regulatory and company standards across your portfolio.

Security Operations: Card Processing Center & GSOC

• Oversee acard processing centerandGlobal Security Operations Center (GSOC) both located in Freehold.
• Providecredential oversightfor the badging center ensuring accurate and timely processing of access credentials.
• Lead and staff the team responsible for granting access forVerizon employees and vendors ensuring proper authorization and alignment with client security policies.
• Monitor and support GSOC operations to help ensure timely response incident coordination and consistent service delivery.

ProblemSolving & Strategic Initiatives

• Partner with crossfunctional teams (HR Finance Operations etc.) to resolve operational challenges.
• Identify and implement best practices and process improvements that enhance consistency efficiency and quality.
• Contribute to companywide initiatives that support innovation operational excellence and client success.

What We Offer

Compensation & Benefits

• Base Salary:$75000$79000 annually
• Car Allowance:$500/month
• Health & Wellness:Medical Dental and Vision insurance
• Retirement:401(k) with company match
• Time Off:Paid vacation holidays and sick leave

Career & Growth

• Clear opportunities for advancement within a global organization
• Exposure to highprofile global clients and complex operations
• Support for professional development and leadership growth

Work Environment

• A collaborative inclusive culture that values initiative and honest communication
• Strong leadership support and access to decisionmakers
• The chance to make a visible impact on client success and safety every day

What Youll Bring

Were looking for a handson leader who is comfortable balancing strategy with daytoday execution.

• Bachelors degreeorequivalent professional experience
• 35 years of experience in operations program management or clientfacing leadership roles
• Proven experience leading teams across multisite or distributed operations
• Strong communication and relationshipbuilding skills especially in clientfacing settings
• Ability to analyze data manage budgets and drive operational improvements
• High level of professionalism sound judgment and a calm approach under pressure
• Willingness and ability to travel up to 25%

Why Join Securitas

• Be part of aglobal leaderin security and safety solutions.
• Work in arapidly evolving industrywith access to modern tools and technology.
• Have adirect impacton client satisfaction safety and longterm partnerships.
• Join asupportive collaborative teamthat values your ideas and initiative.
• Build alongterm career pathwith room to grow into larger programs and leadership roles.

Diversity Equity & Inclusion

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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