Friendship Line Bilingual Counselor (Vietnamese)

Institute On Aging

Job Location:

San Francisco, CA - USA

Hourly Salary: $ 24 - 26

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.

IOAs Friendship Line Department (FL) is seeking a Full-Time Counselor. This position is remote but requires California residency.

The weekly schedule is Tuesday through Saturday 7am-3:30pm.

The FL Counselor receives inbound calls and makes outbound calls providing emotional support reassurance counseling crisis intervention abuse prevention well-being checks and information and referrals for older adults over the phone. FL Counselors also work closely with Supervisors Manager Program Coordinator and Director to ensure that data is collected appropriately and shifts are adequately covered.

Friendship Line Counselor:

Other key duties and responsibilities may include but not necessarily limited to:

Completing six-month assessments for all clients including PHQ-9 UCLA Loneliness MOS
Social Support and Suicide Risk Assessment
Assuring all calls coming into the call center are answered in 60 seconds or less
Providing referrals and information to callers as needed
Entering 100% of caller information into FL database in real time
Completing new client intakes as requested
Attending relevant training offered by Friendship Line trainers and IOA
Meeting weekly with FL team for staff meetings and with FL Manager for support and supervision
Assisting with scheduling volunteers for phone shifts as needed
Providing support and assistance to volunteers as needed
Contacting FL Supervisor for call-center support if needed
Performing all other reasonably related tasks as assigned

REQUIRED QUALIFICATIONS:

Prior or current college coursework in Human Services Social Work or other health-related field including Gerontology Psychology or Health Sciences.
Bilingual fluency in either Spanish or Vietnamese in addition to English

TECHNOLOGY REQUIREMENTS:

High speed Internet connection (such as cable or DSL) with WiFi
Personal computer with Webcam (PC: Windows 7 SP1 or later or Mac OS 10.11 or later)
Personal mobile device (Apple iOS 8.3 or newer or Android 4.2 and newer

DESIRED QUALIFICATIONS

Bachelors Degree or higher in Human Services Social Work Gerontology Psychology Health Sciences or another health-related field
One-year prior work experience with hotlines and/or call centers
Prior/current experience as a volunteer or paid staff member in human services
Excellent organizational interpersonal and verbal communication skills
Strong detail-orientation ability to multi-task and good problem-solving skills
MS Office Suite proficiency (Word Excel Outlook)
Flexibility and patience to work in a busy team environment
Ability to take direction and refer issues beyond scope of duties to FL Manager
Experience learning and using online database
Experience working with senior adults
Excellent telephone skills

COMPENSATION

Range: $24.50 - $26/Hourly

This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.

This range does not include any additional equity benefits or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
All official communication will come from a verified IOA email address.
If you receive any suspicious communication or requests report them to .
All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.