We are a 716-bed independent academic medical center. We are the communitys major referral hospital and we provide a wide range of services including:

• Cancer care

• Critical care medicine

• Digestive disorder care

• Heart and vascular disease care

• Laboratory services

• Neurological disorders

• Obstetrics and gynecology care

• And care for many other injuries illnesses and conditions

• Ranked among highest performing hospitals nationally by U.S. News & World Report

• Among only 1% of hospitals to be recognized by Magnet 4 consecutive times

• Named a top 50 cardiovascular hospital by Watson Health

SCHEDULE:

• Full time 40 hours

• Evening shift

• Rotating weekend and holiday coverage

LOCATION:

• Baystate Medical Center

• Springfield MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality low-cost medical dental and vision insurance

• Generous PTO

• Continuing education support and reimbursement

• First Time Home Buyers Financial Packages

• Farm Share Memberships

• 403b retirement company match & annual company contribution increase based on years of service.

• Free money coach advice from a certified professional

• Wellbeing programs that include but are not limited to mental physical and financial health.

• Pet home auto and personal insurance

• Life insurance

Baystate Health western Massachusetts only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity is what elevates respect for our patients and staff. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

Summary:

Under the direction of the security supervisor protects the life and property of all persons on Baystate Health consistent and safe service delivery throughout the medical center / hospital buildings and grounds and acts to deter loss of institution employees patients and visitors by preventing illegal entry by unauthorized individuals. Monitors surveillance cameras and reports any suspicious activities. Enforces the access control program. Examine doors and windows to ensure they are secure and check and maintain hospital vehicles security. Monitors fire security and infant security protection systems as applicable. The officer is responsible for responding to all calls for assistance and responding to emergency to make decisions guided by general instruction and practices requiring some make recommendations for solving problems of moderate complexity and escorts for patients visitors employees and students.

Assists in traffic control for fire and other emergent disruptive preliminary special assignments as assigned by the Security Supervisor

Job Responsibilities:

1)Patrols facility and grounds or maintains fixed post coverage inspecting security health and safety hazards unauthorized persons and unsecured doors and windows making notifications or taking corrective actions as necessary. Responds to calls for service alarms and emergency code activation rendering aid traffic/pedestrian control and clinician assistance such as de-escalating emotionally distressed persons who may pose a safety risk to themselves or others. Report any unusual occurrences property damage thefts and all suspicious activities. Prepares reports specific to the problem noted. Interacts with staff by communicating crime prevention and security awareness information.

2)Enforces the access control program.

Issues visitor badges by policy. Explains access denials clearly following policy guidelines. Identifies persons without identification in all areas of Baystate Health facilities. Ensures doors within the patrol area are secured/opened at the correct times and completes unsecured door reports. Documents inspection of high-risk areas. Clears floors of visitors as requested by nursing staff. Issues vendor and other specialty badges. Takes immediate action to correct security/safety problems. Conducts building rounds to ensure that doors/windows are securely locked.

Responds to requests to lock and unlock doors and also secure doors according to specified schedules.

3) Focuson the protection safeguarding security and customer service needs of patients visitors and employees as well as their possessions and medical center property in a manner that maintains the highest quality of safety and service to the BH Community.

4)Responds to codes and other emergencies immediately as directed by the fire equipment following department a working knowledge of emergency response plans and assists the supervisorand Emergency Management Director in setting up the emergency operations center (EOC). They will also notify the Police when appropriate.

5) Assists in traffic control.

Keeps fire lanes clear of direction to visitors on parking and patient pick-up traffic control for helicopter landings. Followsprocedures for enforcing parking rules and completes vehicle traffic in and around the institution to prevent congestion.

6) Handles disruptive situations.

Understands policy on the use of force. Manages complex dynamic and emotionally charged situations in an effort to restore order. Employs proven crisis intervention techniques. Use effective and appropriate de-escalation techniques when addressing disorderly disruptive or emotionally charged persons. Demonstrates understanding of restraint protocols. Works with other departments to provide a team approach to managing disruptive incidents

7)Provide escorts as directed by security supervisor. Ensure safe escort to employees and visitors within and when leaving the institution as requested.

8)Conducts preliminary investigations.

Collects all required preliminary information at the incident scene including personal data property data relevant times and circumstances. Renders a report in a timely manner. Conducts complete investigations on lost and found property cases. Checks all repositories and nursing units and shows the ability to trace patient progress through the facility.

9) Performs special assignments.

Controls the movements of patients the medical staff identifies as being at risk. Provides temporary support to clinics offices or other areas as required. Performs mobile patrols of campus. Provides security for special events.

10)Provides escorts.
Ensures timely and safe escort to employees and others within the medical facility for Behavioral Patients and Criminal Traumas or others as requested by care team. Performs patient watches in Emergency Department and on inpatient units on occasion and upon request.

11)Baystate Noble Hospital May be assigned to watch patients in the Emergency Departmentin the absence regions mayassist inpatient units on occasionand upon request in the event of physically aggressive patients.

12)Demonstrates and models principles of service excellence in support of the patient /employee experience

13)Completes all incident reports objectively writes in a clear and legible style and submits all incident reports and accompanying documentation to the Supervisor before departing at the end of their shift

14) Photo ID Systemhas working knowledge of the ID system to create and reprint ID badges and provide access to thePremisysSystem.

15)When on building rounds officers will be required to swipe at any card access reader they come across during rounds.

16)Demonstrates professionalism when directing employees staff visitors and patients to all areas of the hospital as requested. Provide assistance to above as needed.

17) BMC OnlyOfficers will provide escorts to the Operating Room or other procedures areas as required and for admissions to nursing units for Criminal traumas. They will also support nursing units in the event of a Criminal Trauma admission by screening visitors at the bedside with Photo ID checks on all visitors and positioning themselves outside the patient room for the first 48 hours of any admission. Detail may continue if threat assessment warrants.

Minimally Required:

High school diploma or equivilent

Active US drivers license

Preferred Experience:

3-6 months of military police fire corrections behavioral health or healthcare security experience. If no security-related experience an associate or bachelors degree in a related field may be considered in lieu of experience.

Skills and Competencies:

Proficient in Microsoft Word report writingskills and good customer service/communication skills. Utilize computer systems to document work activity and to assist visitors in determining where patientsarelocated.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidates relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer