IT Program Manager

Hiring near our Irving TX Center of Excellence with a flexible environment.

About this role:
Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartners Sales and Services Delivery Technology organization. The Program Manager role will lead a complex Portfolio of IT projects and is accountable for the quality of the results benefits realization end user satisfaction and timely delivery ensuring that projects are planned and executed in a manner consistent with company strategy commitments goals and this role you will be required to manage and collaborate with geographically dispersed teams. The candidate should have experience running projects in an Agile/Scrum environment

What youll do:

• Responsible for the oversight and management of global technology-based product Portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions recommendations and direct implementation strategies/action plans
• Able to analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries
• Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership
• Guide and coach the Scrum team on Agile principles and best practices. Facilitate scrum ceremonies as required. Manage day to day activities for agile teams including sprint management sprint metrics and backlog management. Ensures Agile/Scrum process is implemented effectively and provides coaching at the team level to maximize its benefits.
• Ability to influence and manage the expectations of clients team members management and external groups
• Establish project metrics with available tools to track health quickly analyze problems identify root cause create action plans assess impact and develop resolution options
• Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
• Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements
• Responsible for directing multiple sub-team project plans into a cohesive whole
• Lead change management activities with support/service groups outside the project team to ensure successful project results. Work with technical team to develop documentation processes/procedures for training
• Direct project activities personally and with other project managers development staff to Estimate Plan Design Build Test and Migrate solutions into production
• Collaborate with the Product Owner (s) and engineering leaders to manage and prioritize the backlog and ensure timely deliveries.
• Manage a team of Project Managers (as necessary) providing guidance and oversight to the portfolio
• Evaluate project and program performance consistently with key performance indicators
• Ability to handle Project Cost Management & financials including budget plans monitor spend and track risk.
• Capable of balancing operational and development needs of work teams
• Able to interact well with team members and stakeholders in resolving operational issues
• Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues
• Develop comprehensive risk management frameworks to identify assess and mitigate potential threats to program success
• Challenges the status quo of existing process and defines the new ways of working.
• Experience managing third-party vendors contractors and service providers across complex technology initiatives
• Strong negotiation and conflict resolution skills to address competing priorities and resource constraints
• Experience in coordinating teams across multiple time zones cultures and working in matrix environments

What youll need:

• 10 years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity
• Strong experience with Agile & Waterfall methodologies
• Demonstrated leadership skills working with matrixed teams management and executive stakeholders in a dynamic growth environment
• Strong project leadership adept at Product Backlog Refinement Risk Management Stakeholder Management Agile Team Building across multiple global teams Release Management and Conflict Resolution
• Understanding of software development lifecycle (SDLC) and DevOps Practices
• Ability to drive team collaboration and foster a high-performing Agile culture.
• Strong facilitation skills in running the scrum ceremonies such as leading planning meetings reviews and retrospectives etc..
• Ability to structure and communicate needs requirements and solutions in a business context for business stakeholders.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) (preferred).
• Proficiency in Agile tools such as Jira Confluence and reporting tools such as power BI.
• Outstanding Program management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Preferred experience with Anaplan Tool.

Who you are:

• Bachelors degree or foreign equivalent degree in Computer Science or a related field required
• Demonstrated leadership skills. Especially communication collaboration people management & influencing skills
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
• Critical thinker with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
• Excellent communicator both written and verbal to all levels of the organization
• Proven track record of successfully delivering projects using Scrum methodologies.
• Experience working with cross-functional and distributed teams.
• Successful track record of delivering technology projects of very high complexity.

What we offer:
In addition to an outstanding work environment with rapid advancement potential Gartner associates enjoy exceptional compensation and benefits including:
An upbeat positive culture. Integrity objectivity collaboration results and a no-limits mindset are central to our values
Limitless growth. We work with you to help you meet your goals and advance within the company
Encouragement to be innovative and challenge status quo
Exposure to industry leading training and development
Performance based recognition and rewards

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles!

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses development programs technical courses certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20 PTO days plus holidays and floating holidays in your first year.

• Extensive medical dental insurance and vision plan.

• 401K with corporate match immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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