Junior Systems Administrator

Job Description

Job Description
When was the last time you changed the world In Virginia Techs Division of Student Affairs thats exactly what were doing every dayguiding nurturing and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.
Were currently searching for a Junior Systems Administrator to join our IT team in Blacksburg VA to help support the programs and services of Student Affairs. So if you are a tech savvy customer service-focused individual with an eye for detail and a love of team collaboration this could be the job for you!

HERES WHAT YOU NEED TO KNOW ABOUT THIS ROLE:
1) Youll be joining the IT department in the Division of Student Affairs and serve as a support member of a technical team that services over 900 computer workstations printers laptops and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources.
2) Youll provide technical support (either in-person by phone or by email via an internal ticketing system) to departmental users and ensure that IT security guidelines and best practices are followed consistently and effectively.
3) Youll be responsible for installing maintaining and updating end-user hardware and software with an emphasis on troubleshooting diagnosing and resolving computer and network problems promptly while providing excellent customer service.
4) Youll be expected to understand when and how to escalate issues to the appropriate technical staff to assist in resolving service and computer issues.
5) Youll be tasked with creating and maintaining technical documentation. Accurate and detailed record keeping is necessary for various reasons including inventory purchasing and Network Infrastructure & Services orders.
6) Youll be reporting directly to the Assistant Director of IT for Student Affairs.
7) Youll be offered a base compensation package between $47000-$55000 along with a comprehensive benefits package that includes health insurance paid leave retirement tuition assistance VT discounts and so much more!

HERES WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1) THE UNIVERSITY: Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) THE DIVISION: For our students and ourselves the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity integrity civility and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
3) THE TEAM: The IT team is a group that understands they play an important role in protecting the interests and integrity of the university the students and its employees. They accomplished this by making safety security and defense their number one priority.

Required Qualifications

Associate degree in Information Technology or equivalent computer related support experience.
Proven history of providing excellent communication interpersonal customer service and problem-solving skills.
Previous experience with the following software: Windows and Apple OS environments; Microsoft Office; Microsoft SharePoint; Microsoft Office 365; Outlook; OneDrive; and Google Apps.
Previous professional experience with:
o Providing IT support in person by telephone or through a ticketing system
o Creating and maintaining technical documentation
o Maintaining inventory and fixed assets documentation
o Installing and maintaining end-user hardware and software
o Applying software updates and patches to servers and desktop computers.

Preferred Qualifications

Bachelors degree in Information Technology or related field.
Demonstrated ability to work efficiently in stressful situations.
Demonstrated experience in configuring devices for enterprise networks.
Previous experience performing inventory reconciliations/audits.
Previous experience with IT security protocols and practices.
Understanding of and support for IT security practices. Experience with Active Directory GPO DNS DHCP creating and removing accounts.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Hours per week

40hrs/wk; 8:00am-5:00pm Mon-Fri (hybrid work schedule available)

Review Date

04/17/2026

Additional Information

The successful candidate will be required to undergo a criminal conviction and drivers license check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.