Junior Customer Service Representative (Science Industry)
Homestead, FL - USA
Job Summary
Job Summary:
We are seeking a motivated and detail-oriented Junior Customer Service Representative with an interest in a science or environmental-related field. This role serves as a key point of contact for customers supporting inquiries related to scientific environmental or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.
Responsibilities:
- Serve as the first point of contact for customer inquiries via phone email and online portals
- Provide accurate information regarding products services and processes related to scientific or environmental offerings
- Assist customers with order processing documentation and general account support
- Log track and resolve customer issues in a timely and professional manner
- Escalate technical or complex inquiries to appropriate internal teams when necessary
- Maintain accurate records of customer interactions within CRM systems
- Support internal teams by coordinating customer feedback and service requests
- Ensure compliance with company policies quality standards and environmental regulations
- Contribute to continuous improvement of customer service procedures and documentation
$19 - $25 an hour
Required Experience:
Junior IC
About Company
Latitude Inc is an organization providing staffing solutions and government services for companies and public sector.