Customer Service Support Coordinator

Be part of the future!

We are one team dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent and well give you the space and opportunities to grow and succeed. We are committed to make a difference.

Work with an Award-Winning technology that delivers sustainability safety and health.

What we offer:

Competitive Starting Pay

On the Job Paid Training

Tuition Reimbursement

Global Advancement Opportunitieswith Unlimited Career Path

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

What you will do

This position will be responsible for the scheduling and optimization of service have the responsibility of ensuring all customer commitments are metregardingservice delivery. Coordinates customer service requests from initiation to service completion by scheduling and dispatching technicians and helping to ensure technical service work is completed on time and according to customer expectations. Assesses team performance and makes adjustments as needed to ensure customer satisfaction and cost effectiveness.

How you will do it

• Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills territories customer preferred technician (if applicable) availability of the technician service contract response time criticality of the call and proximity to the customer.

• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.

• Measure branch activity and compliance with program initiatives identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers expectations making judgements based on current workloads and priorities.

• Monitor Technician activity and schedules ensuring that customer commitments are met clearly communicate status changes back to the customerregardingearly or lateanticipatedarrivals.

• All other duties as assigned.

What we look for

Required

• This role will work in the Allentown PA location.

• High School Diploma or equivalent

• 3-5years ofcustomer service

• Prior experience working as Fleet Scheduler or Service Coordinator

• Excellent communication skills

• Strong organizational skills

• Strong Microsoft Office Products

• Experience working in a SimplexGrinnell District or in a fast-paced work environment.

• Use of ACE/Oracle systems preferred.

• Product knowledge of life safety (fire alarm & sprinkler) equipment

HIRING HOURLY RANGE: $26.00 -40.00 (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.