Manager, Customer Collaboration

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set improve value and service to customers and increasesupply chain efficiency while offering accountability and transparency into customerperformance via a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales logisticsoperations demand planning product supply and external partners
• Achieve KPIs targets including customer service invoice accuracy overdue and deductionsthrough effective implementation of processes
• Create a winning team that secures current and future plans by developing coachingdelegating and leading a team that can drive the business agenda while giving them theopportunity to grow in the organization
• Focus on account or channel-specific initiatives in efficient replenishment and availabilitywhile driving the implementation of joint value creation initiatives identified throughcustomer collaboration
• Deliver enhanced service by driving the implementation of customer supply chainimprovement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in Customer Service & Logistics (CS&L) function ideally with knowledge of customer supply chain management
• Cross-functional experience (sales CS&L controlling demand planningand logistics andwarehousing knowledge)
• SAP information systems process design standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines andKPIs
• Great interpersonal teamwork and communication skills
• Able to influence negotiate and apply commercial acumen

Job specific requirements:

• 3 years of experience in Supply Chain Management or Sales

• 2 years of experience in CPFR

• Proficient in Power BI SAP Microsoft Office Microsoft Excel and Tableau

Education / Certifications:

Bachelors Degreerequired

Salary and Benefits:

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here we produce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

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