Automation Field Service Engineer

The Automation Field Service Engineer at Koops provides on-site support to repair upgrade and troubleshoot custom automation equipment at customer facilities. This role is critical to maintaining peak system performance and ensuring long-term customer satisfaction across a wide range of industries.

At Koops we arent just recruiting employees were looking for fellow owners because we are proudly employee-owned (ESOP).

What Youll Do

• Troubleshoot repair and upgrade custom automation equipment at customer sites
• Support system performance and reliability throughout the equipment lifecycle
• Diagnose issues across mechanical electrical pneumatic hydraulic and controls systems
• Perform hands-on work with PLCs HMIs robots and vision systems
• Coordinate solutions with internal teams and communicate directly with customers
• Travel to customer sites across North America (approximately 5075% travel)
• Maintain strong documentation and communication on service activities
• Deliver high-quality service with a focus on customer satisfaction

What Were Looking For

Were seeking a hands-on problem solver who enjoys working in the field learning new technologies and delivering solutions directly to customers. If you get bored easily and need challenging variety in your work this might be the role for you.

Qualifications

• Experience troubleshooting and repairing automated equipment in production environments
• Knowledge of controls systems including PLCs HMIs robots and vision systems
• Ability to diagnose and resolve issues across multiple disciplines (mechanical electrical controls etc.)
• Strong communication and interpersonal skills with a customer-focused mindset
• Team-oriented approach
• High standard of integrity and strong problem-solving abilities
• Willingness and ability to travel 35%

Education & Experience

• Four-year engineering or technical degree or equivalent hands-on experience with custom automation equipment
• Experience with controls programming (preferably Allen-Bradly PLCs/HMIsand/or robotic systems)
• Strong analytical and troubleshooting skills across mechanical electrical and software systems

Why Koops

If you enjoy working as part of an engaged collaborative team wed love to hear from exchange for your time and expertise Koops offers:

• A team that promotes professional and personal growth
• A workplace where you and your work are valued
• An encouraging people-first culture
• Competitive wages
• Competitive Health Dental Vision and Life Insurance
• Wellness incentives
• Cutting-edge technology
• And much more!