Client Success Manager

Who is Nexxen
Flexible advertising unified by data. Nexxen empowers advertisers agencies publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (DSP) and supply-side platform (SSP) with the Nexxen Data Platform at its core.

Why join the Nexxen team
With a global footprint you can be part of a team that is transforming advertising through our creative flexible and unified solutions. Employees hustle commit and dedicate themselves to pillars that make up the Nexxen Way the 3Cs - Customer Centric Curious Mindset Collaborative with No Ego.

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Job Summary:

The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser relationships youll drive satisfaction retention and growth through expert campaign management strategic consulting and deep technical fluency across Nexxens full product suite including our SSP DMP and deal infrastructure.

This role goes beyond day-to-day execution. Youll think strategically across your book of business consult on new solutions participate in the RFP process and generate upsell revenue through best-in-class reporting and measurable results. Youll be partnering closely with Strategic Sales Ad Operations and Supply teams to ensure every campaign and deal is set up for success from kick-off through optimization.

As a Client Success Manager you will drive:

Client relationship & account ownership

• Serve as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts building deep trust-based relationships that drive retention and growth

• Diagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for Nexxen

• Onboard new clients through platform demos training sessions and ongoing education on Nexxens offerings and deal capabilities

• Support quarterly regional growth goals through proactive upsell and cross-sell activity grounded in data and performance insights

Campaign & deal management

• Own end-to-end campaign delivery across managed service and PMP channels; including setup launch pacing optimization and performance reporting against KPIs

• Manage the full PMP deal lifecycle: deal setup targeting configuration implementation best practices QA and ongoing troubleshooting

• Execute multi-channel programmatic campaigns across CTV online video and display with a focus on precision and performance

• Support audience activation and targeting strategies through Nexxens Data Management Platform (DMP)

• Maintain accurate campaign records and account documentation in Salesforce and internal systems

Strategy insights & product expertise

• Act as a trusted advisor on Nexxens DSP/SSP offerings translating complexity into clear actionable guidance for clients

• Leverage performance data market trends and Nexxens full product suite to develop proactive campaign recommendations and identify upsell opportunities

• Collaborate cross-functionally to troubleshoot campaign and deal performance surfacing creative solutions that meet evolving client needs

Job Requirements:

• 2 years in a client-facing account management or operations role within a DSP SSP media agency or publisher

• Proven track record managing programmatic campaigns across CTV online video and/or display

• Experience with PMP deal management SSP platforms and programmatic deal troubleshooting

• Strong analytical mindset with the ability to translate data into actionable narratives

• Excellent communication skills able to explain technical concepts clearly to both clients and internal teams

• Highly organized with proven ability to manage competing priorities in a fast-paced environment

• Proficiency in Excel (pivot tables large datasets) and PowerPoint

• Familiarity with Salesforce ad servers brand safety and verification platforms

In support of pay transparency and equity the minimum and maximum full-time annual base salary for this role is $75000 - $90000 the time of posting with the potential of an incentive or bonus. While this is our reasonable expectation this is not a guarantee of compensation or salary actual compensation is influenced by a wide range of factors including but not limited to skill set level of experience education certifications responsibility and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits including medical dental vision disability insurance 401(k) EAP parental leave unlimited vacation and company-paid holidays. The specific programs and options available will vary depending on the state start date and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.

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Required Experience:

Manager