System Analyst (fmd)

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction we aim to use the resources we haveour business our investments our voice and our imaginationto influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet Patagonia is recognised internationally for its commitment to product quality and environmental activism contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

Were in business to save our home planet. The System Analyst plays a key role in ensuring the stability functionality and optimization of business-critical systems that span multiple departments applications and regions.

By applying technical expertise the analyst identifies and resolves system issues implements improvements and manages system-related change processes. Operating within agile structures and established frameworks the role contributes to cross-functional project delivery designs solutions aligned with best practices and supports short-term roadmap execution.

The System Analyst ensures systems meet evolving business needs while maintaining the integrity and performance of our application landscape.

Main tasks:

• Systems Configuration and Change Delivery:

  Manage and execute day-to-day system changes enhancements and issue resolutions through structured analysis design configuration testing and release management. Operate independently within established technical frameworks and Agile ceremonies to deliver updates that improve system performance and support evolving business needs.

• Solution Design and Documentation:

  Translate business requirements into system specifications and functional designs and create clear maintainable documentation to support implementation testing and scalability. Maintain and update technical documentation and knowledge base content for recurring issues system processes and change history to ensure clarity and consistency across teams.

• Project Support and Implementation Facilitation:

  Support cross-functional projects by translating business requirements into system specifications and functional designs. Validate technical feasibility and contribute to testing rollout and change management activities. Facilitate project delivery in initiatives with technology dependencies ensuring alignment between business goals and system capabilities. Provide on-time feedback on their business areas portfolio initiatives where technology is needed.

• Backlog Management and Task Prioritization:

  Maintain backlog management and task planning within Agile sprint cycles in close collaboration with business counterparts. Assist in prioritizing backlog items alongside the Technical Product Lead and cross-functional stakeholders considering complexity dependencies and business impact.

• Technical Support and Escalation Handling:

  Provide system support for users across the region resolving functional issues related to your product area. Escalate more complex or structural system issues to Tier 3 or external vendors while maintaining accountability for resolution tracking and documentation. Proactively identify root causes to system issues and seek to determine long term improvements.

  
  

What were looking for:

• An inclusive mindset

• 35 years of hands-on experience in CRM systems (preferably Microsoft Dynamics 365 CE) including configuration and working with customer-facing processes. Experience should go beyond usage with active involvement in configuring solutions and improving processes such as customer service or order-related workflows. Experience working in environments where CRM integrates with ERP systems is a plus

• Proven experience working with business stakeholders to shape and translate requirements into functional system solutions. Able to engage directly with users clarify needs and turn them into clear implementable solutions that balance business value and feasibility

• Hands-on experience configuring CRM solutions within a functional role. Includes working with tools such as Model-Driven Apps Canvas Apps or Power Pages

• Familiarity with Power Platform capabilities. Experience with Power Automate workflows business rules and process automation within or alongside Dynamics 365 CE

• Experience working in cross-system processes. Understanding of how customer-facing processes span multiple systems (e.g. CRM and ERP) and ability to support those flows

• Microsoft certifications in Dynamics 365 CE (Customer Service) and/or Power Platform. Considered a plus but practical experience is more important

• Fluent in English; additional European languages are a plus

• A love of the outdoors

• An interest in saving our home planet and making a positive impact through your work

• Full understanding of system configuration and application lifecycle management

• Full understanding of functional solution design mapping and aligning business processes with system functional workflows and producing clear and comprehensive documentation.

• Full understanding of incident diagnosis resolution and escalation handling

• Good understanding of agile delivery practices (such as sprint planning and backlog management) and project management.

  
  

Other important details:

• This is a Full-time position based in Amsterdam

• We have a hybrid work model working from home for maximum 3 days per week

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For this role there will also be a practical assignment where you can showcase your skills

• To find out more about What we offer our employees click here:

  
  

At Patagonia we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities and we value a welcoming environment where each member of our EMEA team feels included respected and empowered regardless of their race colour religion gender gender identity or expression sexual orientation civil status national origin disability or age.

At Patagonia we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role but we dont accept unsolicited CVs from recruitment agencies