IT Specialist (IntermediateSenior)

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static scheduled fixed-routes to a dynamic on-demand network and you will be one of the pioneers shaping this transformation.

As an Intermediate/Senior IT Specialist you will play a critical role in shaping and scaling the companys IT infrastructure security posture and operational excellence. This role requires expertise across systems administration networking and information security along with the ability to translate complex technical requirements into scalable secure and business-aligned solutions. You will thrive in a small-team environment moving at a fast pace where every team member contributes solutions that deliver a meaningful impact to our employees and the company.

Your day-to-day responsibilities will include:

IT Infrastructure & Systems Leadership

• Own and evolve IT standards architecture and best practices across a mixed OS environment (Windows Linux Mac Mobile Devices)
• Contribute to the design implementation and optimization of centralized identity and access management systems (e.g. Active Directory LDAP)
• Contribute to and maintain scalable secure and highly available infrastructure across on-premises and cloud environments

Network Architecture & Security

• Oversee the companys corporate network including segmentation subnetting VPNs WiFi and secure remote access
• Contribute to network security strategy including intrusion detection endpoint protection and zero-trust principles
• Drive ongoing improvements to security posture ensuring alignment with industry best practices and compliance requirements

Cloud & Platform Operations

• Oversee third-party SaaS platforms (e.g. Google Workspace Salesforce Dropbox) including licensing configuration and access controls
• Ensure systems are highly available performant and cost-efficient

Device & Endpoint Management

• Own end-to-end lifecycle management of hardware and mobile devices including procurement provisioning MDM governance and asset tracking
• Establish scalable secure and repeatable processes for device configuration and deployment
• Continuously evaluate and improve endpoint management strategies

Operational Excellence & Support Leadership

• Serve as a senior escalation point for complex technical issues across hardware software and network systems
• Lead incident response and root cause analysis efforts driving long-term solutions
• Manage vendor relationships and third-party service providers to ensure service quality and performance

Security Compliance & Risk Management

• Contribute to enforcement of company-wide information security policies and controls
• Conduct regular security audits risk assessments and vulnerability reviews
• Conduct backup disaster recovery and business continuity planning

Strategy Mentorship & Cross-Functional Collaboration

• Contribute to strategic direction on IT roadmap infrastructure investments and scaling initiatives
• Partner with Engineering Product and Operations teams to align IT systems with business needs
• Contribute to budgeting forecasting and cost optimization initiatives

Project Leadership & Continuous Improvement

• Lead complex IT projects from planning through execution ensuring timely and high-quality delivery
• Develop and maintain documentation SOPs and automation frameworks
• Drive continuous improvement across systems processes and tooling

Additional Responsibilities

• Participate in occasional off-hours support for critical systems and deployments
• Other duties and strategic initiatives as assigned

Qualifications & Experience:

Required

• Degree or diploma in IT Computer Science DevOps or related field
• 5 years of progressive experience in IT and systems administration
• Proven experience designing and scaling secure IT infrastructure and networks
• Experience in networking security and systems architecture
• Strong problem-solving skills with the ability to operate independently in complex environments
• Experience implementing and managing centralized identity systems (e.g. Active Directory LDAP)
• Experience building and supporting distributed environments with remote employees
• Strong communication skills with both technical and non-technical stakeholders
• Demonstrated leadership mentorship and project ownership experience

Preferred

• Experience with LDAP technologies (OpenLDAP Microsoft Active Directory)
• Experience managing Windows and Linux servers (Debian/Ubuntu)
• Familiarity with Security and Privacy Compliance programs (NIST SOC2 HIPAA GDPR)
• Knowledge of scripting and automation
• Familiarity with cloud infrastructure (AWS EC2 RDS Terraform)
• Experience with MDM platforms and endpoint security tools
• Passion for learning and adopting new technologies

Compensation and Benefits:

• Base Salary: $75k - $100k performance-based bonus stock options
• Work-Life Balance & Additional Perks:Flex-time work schedules vacation time bi-weekly catered lunches social events casual dress code
• Benefits Plan: Medical dental prescription life/health spending accounts and more
• Work Environment:Located in KWs most desirable work space in the heart of Uptown Waterloo
• Commuter Program:Complimentary rides to and from workin Waterloo Region

Who we are:

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCos cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. Our marquee clients include Philadelphias SEPTA RTC Las Vegas San Antonio Metro and Houston Metro.

RideCos software powers a diverse range of use cases including paratransit residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industrys best customer service including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic accordance with the Accessibility for Ontarians with Disabilities Act accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process please mention this in your application. #Li-Onsite

Why is this role open Existing Vacancy

RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen evaluate or select candidates. All applications are reviewed and assessed by our hiring team.